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Achats avec cashback chez Румиком en France

Délai d’attente pour créditer le cashback
Temps d’attente moyen pour le cashback: 45 jours
Temps d’attente maximum pour le cashback: 80 jours
Informations et conditions
5% За оплаченный заказ из категории Аксессуары
2.5% За оплаченный заказ из категории Гаджеты
1.5% За оплаченный заказ из категорий Смартфоны, Ноутбуки и Планшеты

Commentaires sur Румиком (31)

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24.08.2020

I let Rumikom down with cashback. I made an order for 30 thousand on June 1 for my birthday, but the cashback never appeared. I'm not even talking about enrollment. At the same time, in Rumikom: average waiting time for cashback: 45 days Maximum waiting time for cashback: 80 days As it is already clear that all the terms have been exceeded. During almost three months of communication with the LetyShops support service, I heard only one answer - there is no answer from the partner (that is, the store). Of course, thanks to LetyShops for compensating part of the cashback. But, dear LetyShops, since you still have a cashback service from Rumikom, but in fact it does not work - and this is a fact. You receive a lot of messages from customers about cashback that did not appear, and bad reviews about Rumikom. I believe that this situation does not paint either you or the clients.

Le commentaire a été traduit de Russe à l’aide de Google Translate. Afficher l’original Afficher la traduction
25.08.2020

Good day!

Alexander, we understand your emotions. Loss of cashback is also unpleasant for us.

If the order does not enter the system automatically, the partners do not pay us a commission. We have made a request to review the reason and possible reward, but unfortunately no response has been provided. We will work to improve communication.

Respectfully,
LetyShops team

Le commentaire a été traduit de Russe à l’aide de Google Translate.
10.07.2020

The most cashback-hungry store. You buy a thing from them at a price, in the hope of at least returning something, but in the end you get your cashback rejected. About 2000, I probably can’t wait.

Le commentaire a été traduit de Russe à l’aide de Google Translate. Afficher l’original Afficher la traduction
10.07.2020

Hello!

Cashback rejections may have occurred erroneously or the purchase algorithm has been violated.
By your order, we turned to partners to find out the reason. The manager will contact you after receiving a response. Thank you for waiting with us!

Respectfully,
LetyShops team

Le commentaire a été traduit de Russe à l’aide de Google Translate.
08.07.2020

I see not the only one, huh. I ordered a quick charge, in my personal account Rumik says that the payment failed. I called the manager, they said that the order has already been sent. Now it turns out that the cashback is not credited, although I received the order. And the administration of LetyShops, as can be seen from the reviews in this matter, is on the side of the stores, not the customers. Well, sometimes I’ll think about whether to buy in Rumikom, or maybe I’ll change the cashback service, because I now have no desire to prove that I really bought and paid for something. The amount is not worth it. You better prove to me that I have not received the goods.

Le commentaire a été traduit de Russe à l’aide de Google Translate. Afficher l’original Afficher la traduction
08.07.2020

Good afternoon, Daniel!

We are interested in cashback crediting automatically. Perhaps because of the situation that you described above, there are difficulties with the transfer of information.

If you have a desire to understand the situation, please write to the care service, we will wait.

Respectfully,
LetyShops team

Le commentaire a été traduit de Russe à l’aide de Google Translate.
02.06.2020

I would also like to know about the cashback) I paid for the order. Delivery confirmed.

Le commentaire a été traduit de Russe à l’aide de Google Translate. Afficher l’original Afficher la traduction
03.06.2020

Good afternoon!

Olesya, on all issues related to cashback, our care service is ready to advise :)
You can create an appeal in your account (section "Help"), and also write to support@letyshops.com.

Yours faithfully,
LetyShops team

Le commentaire a été traduit de Russe à l’aide de Google Translate.
24.05.2020

The store never confirmed my purchase of a smartphone at 20,000 rubles. Cashback was about 350 rubles. Now, in principle, I will not order from them. Better overpay, but buy in another store. Judging by the reviews below, they generally do not return cashbacks to anyone ....

Le commentaire a été traduit de Russe à l’aide de Google Translate. Afficher l’original Afficher la traduction
26.05.2020

Good afternoon!

Olesya, Rumikom established himself as a reliable partner. A cashback rejection could occur erroneously or due to a violation of the purchase algorithm. We submitted a request to partners to understand in more detail. As soon as there is an answer, the manager will inform.

Yours faithfully,
LetyShops team

Le commentaire a été traduit de Russe à l’aide de Google Translate.
21.03.2020

The third month I have been waiting for a cashback from Rumikom. Not only that, at first it was necessary to kick the store’s support daily so that they changed the order status to “completed”, but now you still have to do the same with Letishops support. The reasons for the lack of cashback cannot be explained, but they stably wish a good day or mood. Calculate the promised funds and then the day will definitely be a good one.

Le commentaire a été traduit de Russe à l’aide de Google Translate. Afficher l’original Afficher la traduction
22.03.2020

Good afternoon!

Unfortunately, we did not receive order data. Yes, now we don’t know why this happened, so we turned to our partners to find out the reason for this situation. The manager keeps the question under control and will write to you as soon as he receives the information.

Respectfully,
LetyShops team

Le commentaire a été traduit de Russe à l’aide de Google Translate.
09.03.2020

I ordered a cover for the smartphone on the site "rumik". The cover is cheap, cashback is automatically fixed through the extension. The order was bought by me. But the store rejected the cashback, and in the personal account of their site my order is still under the status "in processing", and the order was on December 22. I don’t worry, because the amount is pretty big, the matter is in the RUMIKOM store’s attitude to customers and fixing the completed orders for the buyer. I have a case, but there could be a smartphone for 50,000 rubles, and the amount of cashback is completely different. For letishop employees, I don’t plan to deal even with this store, so I don’t need to ask me for any further actions — 1 point for their assessment.

Le commentaire a été traduit de Russe à l’aide de Google Translate. Afficher l’original Afficher la traduction
09.03.2020

Good afternoon!

The cashback could deviate if the purchase algorithm was violated or an error occurred while reconciling order statuses.

If there is an opportunity and desire, we recommend creating an appeal to our care service in order to understand the issue. We are always in touch.

Respectfully,
LetyShops team

Le commentaire a été traduit de Russe à l’aide de Google Translate.
18.02.2020

I ordered a robot vacuum cleaner through the Letyshop application, but the cashback did not turn off.

Le commentaire a été traduit de Russe à l’aide de Google Translate. Afficher l’original Afficher la traduction
23.02.2020

Good afternoon!

Let's look at the situation together. We are already waiting for messages in the "Help", "My contacts" section of your account.

Respectfully,
LetyShops team

Le commentaire a été traduit de Russe à l’aide de Google Translate.
13.02.2020

Not accrued

Le commentaire a été traduit de Russe à l’aide de Google Translate. Afficher l’original Afficher la traduction
19.02.2020

Good afternoon, Eugene!

To understand the issue, we created an appeal to the care service. You will find it in the Help section. We will be grateful for the feedback :)

Respectfully,
LetyShops team

Le commentaire a été traduit de Russe à l’aide de Google Translate.
13.02.2020

There are no complaints about the store itself. I bought a robot vacuum cleaner certified for the Russian Federation. With full localization out of the box. Delivered quickly (SDEK). But the cashback did not appear. 3.25% of 26000 rub. It would be nice to get. The care service made a request to the store and asked to wait 5-6 weeks) if something changes, then I will change the review.

Le commentaire a été traduit de Russe à l’aide de Google Translate. Afficher l’original Afficher la traduction
13.02.2020

Good afternoon!

Andrey, that's right. We turned to partners to find out the reason for the loss of cashback, since it did not appear automatically. Consideration of applications may take some time.
The manager keeps the issue under control in circulation and will contact you :)

Respectfully,
LetyShops team

Le commentaire a été traduit de Russe à l’aide de Google Translate.
08.02.2020

Everything is bad. Cashback rejected. In the store’s LC, until you kick the order does not go into the status of “completed”. After that, you have to wait 2 to 6 weeks until letyshops support understands the deviation. Let's see how it ends. Promotional codes / bonuses - not used.

Le commentaire a été traduit de Russe à l’aide de Google Translate. Afficher l’original Afficher la traduction
09.02.2020

Good afternoon!

Perhaps the cashback deviated incorrectly or something influenced it. Our manager turned to partners to find out the reason for the situation. Dmitry keeps the question under control :)

Respectfully,
LetyShops team

Le commentaire a été traduit de Russe à l’aide de Google Translate.
06.02.2020

Rejected cashback accrual. The purchase was completed in November. The store still has a status - transferred to the courier! 2.5 months later !!!!! order number - 399390. I come across this for the first time!

Le commentaire a été traduit de Russe à l’aide de Google Translate. Afficher l’original Afficher la traduction
07.02.2020

Dasha, good afternoon!

Please do not be discouraged. Be sure to figure it out. We see that you have already created an appeal to the care service on this issue. Expect a response from the manager within 24 hours.

Respectfully,
LetyShops team

Le commentaire a été traduit de Russe à l’aide de Google Translate.
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Vous êtes malheureusement un peu en retard :(
Tous les bonus de cashback pour ce magasin ont déjà été utilisés. Ils réapparaîtront peut-être plus tard. Mais vous pouvez toujours en trouver dans d’autres magasins.
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