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Don't forget about Cashback rules and advices

Purchases at YVES ROCHER RU with cashback

Time for crediting cashback
Average waiting time for cashback: 35 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 60 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions

Обращаем ваше внимание, что кэшбэк не зачисляется:
- за заказы сделанные через email рассылку YVES ROCHER;
- за заказы сделанные из печатных каталогов через сайт YVES ROCHER;
- за заказы с использованием купона;
- при использовании программы La lettre.

Reviews on YVES ROCHER RU (114)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
04.10.2018

First ordered, there were stocks. I paid, I expected the order. After 3-4 days I wrote a chat in order to find out my tracking number, to which I received an answer that for technical reasons my order failed. It’s a shame that they didn’t even report it. If I hadn’t asked myself, I probably would have waited. This attitude is very disappointing. Although I like cosmetics.

The review was translated from Russian using Google Translate. Show original Show translation
26.08.2018

I do not understand the negative reviews !!! In YVES ROCHER RU, delivery is fast, cashback is rather big, depending on the order, of course. I'm happy with everything, thanks))) I recommend both the YVES ROCHER store and the cash backing from LetyShops.

The review was translated from Russian using Google Translate. Show original Show translation
14.08.2018
Cashback is confirmed by the store after about 4-5 weeks. I did not even hope already :)) Excellent service, thanks!
The review was translated from Russian using Google Translate. Show original Show translation
08.08.2018

I order many years in the online store Yves Rocher. The shop is always in no hurry to confirm the order. But all the same confirmation comes. Not once appealed to the Letushop support service. Employees are very kind and friendly. Always try to help.

The review was translated from Russian using Google Translate. Show original Show translation
08.08.2018
I do not understand those people who are unhappy with something all the time. Wonderful store, great letyshops, everything is beautiful. Cashback accrued exactly in time. I have been doing orders in Yves Rocher for a long time, but it's a pity that I only recently learned about letyshops.
The review was translated from Russian using Google Translate. Show original Show translation
07.08.2018

Failure to cashback !!! And the amount is not small - more than 2500 rubles !!! She made an order, paid immediately, did not refuse, but the cashback store declined. Very unpleasant!!!! More there will not buy anything. I hope the service will understand. I do not recommend the store: they collected it for a long time, sent it for a long time and eventually refused.

The review was translated from Russian using Google Translate. Show original Show translation
08.08.2018

Hello Tatiana!

Thanks for your feedback. We sincerely hope that in the future you will not encounter such difficulties. In order for you to feel our support, we solved the issue with the accrual of cashback.

Write if you have questions or need help. Enjoy your shopping!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
03.08.2018

I have repeatedly requested and insisted that the site was responsible for its partners, and if most customers have problems with this store, then just stop lying to customers and playing roulette. No cache, no reputation. Down willow roshe from your site. There are others, I will not waste time on you.

The review was translated from Russian using Google Translate. Show original Show translation
04.08.2018

Hello, Alexander!

Thanks for the feedback.

We are very sorry that you had to face difficulties when getting a cashback. We analyzed your personal account and calls to the service of care. Unfortunately, your orders received a negative response from partners. One of the orders, as we were informed, was issued through the mailing list. Under the terms of the cashback, remuneration in such a case is not available.

We cooperate with YVES ROCHER for a sufficiently long period. He has established himself only on the positive side. We hope that, subject to our recommendations and conditions of the store, the cashback will be successfully recorded in your personal account. There will be additional questions - write. We will be happy to assist.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
24.07.2018

Order came quickly.

The review was translated from Russian using Google Translate. Show original Show translation
17.07.2018

Everything corresponds.

The review was translated from Russian using Google Translate. Show original Show translation
15.07.2018
Eau de toilette really liked!
The review was translated from Russian using Google Translate. Show original Show translation
08.07.2018

Good day. I made an order in the store, paid in full on Sat online. For some reason, cashback is not credited

The review was translated from Russian using Google Translate. Show original Show translation
25.07.2018

Marina, hello!

Thank you for reporting difficulties.

The loss of cashback can be influenced by several factors, including: the work of third-party extensions in the browser, visiting other sources at the time of making a purchase, the use of third-party discounts, promotional codes or violation of the conditions of the store.

To help you understand this issue, we have created an application №1380185 in the service of care.

We will be glad to receive information about your order on the "Help" tab - "My downloads".

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.07.2018

Cashback waiting is 2 (TWO !!!) months! Shock and awe) This is despite the fact that the return of cosmetics, hygiene products, personal use, etc. prohibited by a number of articles of the Laws of the Russian Federation on Trade and Consumer Protection? Who is the illiterate or the most cunning and turns the prepayment to the maximum! .. Do not think that smarter than everyone and the people will reach for you! By the way, this cunning magician can simply reject cashback for no reason and, unfortunately, our best site in the world has already taken the store side twice (((So be careful and careful and, despite the absurdity of the situation - keep checks - two months - scans here no one will be convinced, verified (((Only a check is your proof, up to the court.

The review was translated from Russian using Google Translate. Show original Show translation
05.07.2018

Hello Andrey!

Thanks for the comment.

The maximum waiting time cashback in Yves Rosher - 60 days. This is the time that the store needs to place an order, deliver it, and process and transfer data to our system. In case of a cashback rejection to send a request to partners, find out the reasons and restore the cashback, you can write to us and send any document confirming receipt of the order - check, screenshot of the order from the personal account in the store or mail invoice.

We have created an appeal on your behalf to understand the situation in more detail. We would appreciate feedback.

Andrew, you have been with us for a long time and, we hope, have made sure that all issues are solved with the maximum benefit for you.

Thank you for shopping through our service!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
27.06.2018
This time the cashback was confirmed only after 2 weeks, possibly due to Yves Rocher. Thank you Lety Shops for the work.
The review was translated from Russian using Google Translate. Show original Show translation
11.06.2018

Cashback rejected for unknown reason!

The review was translated from Russian using Google Translate. Show original Show translation
11.06.2018

Hello, Rinat!

Thanks for the comment.

We will definitely try to figure out why this situation happened. An appeal to the service of concern # 1363220 has already been opened on this issue, and the manager Ekaterina is awaiting a response.

You can find the call and reply by clicking on the link: https://help.letyshops.ru/hc/ru/requests .

Have a nice evening!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
07.06.2018
Hello, cashback credited and transferred. Thank you Lety Shops for work.
The review was translated from Russian using Google Translate. Show original Show translation
07.06.2018
I already ordered goods in Yves Rocher twice and the cashback was charged literally a couple of days after receiving the package. I am very pleased, this is the fastest cashback charge compared to other stores.
The review was translated from Russian using Google Translate. Show original Show translation
06.06.2018

Just ugly accrual of cashback! I don’t use any codes except for the mailing of the store itself - they again rejected the cashback on three orders!

The review was translated from Russian using Google Translate. Show original Show translation
06.06.2018

Hello Victoria!

Thank you for your comment.

Unfortunately, the cashback for orders placed through the store's mailing list is not charged. This condition is published in the store description on our website.

We hope your future purchases will be successful.

Have a nice day!

Respectfully,
command of LetyShops

The review was translated from Russian using Google Translate.
30.05.2018

If you think that you are eating fish and don’t choke on a bone, then forget about this store, because either their promotional codes or cashback. You activate cashback, the site sells gifts and pictures. Here is a ivroshe.

The review was translated from Russian using Google Translate. Show original Show translation
01.06.2018

Hello, Anastasia!

Thanks for your feedback.

Indeed, the use of certain discount coupons that are not provided by partners may cause a cashback to be lost. If you need to clarify which coupons will not affect the cashback, you can always write to our care team. We will be happy to answer and help in any situation.

Enjoy your shopping!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
26.05.2018

Good day! Already several times I make an order cashback is not charged. So now I start to do cashback is not charged.

The review was translated from Russian using Google Translate. Show original Show translation
28.05.2018

Hello, Elena!

Thank you for writing about the situation. To understand and help you, we have created a call to the care service on your behalf. You can familiarize yourself with the appeal and respond through the "Help" section of your personal account, the "My Appeals" tab.

We will wait for information from you. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
24.05.2018

Hello, a whole month does not credit cashback.

The review was translated from Russian using Google Translate. Show original Show translation
25.05.2018

Good afternoon, Eugene!

Thanks for the feedback. At the moment, the reward for the order is pending, as the partners have not yet confirmed its crediting. Cashback status change occurs immediately after the store credits the reward. What could you notice about already successfully credited cashbacks for your orders?

The time for enrollment is necessary for the store to deliver the order, process the information and transfer it to our system. Each store needs a different time for this process. In order to inform our users when to expect cashback to be credited to the balance, we posted information on the average (for some stores also maximum) time for cashback crediting on the page of each store.

Also, for your convenience, you can see the estimated date of cashback on cash order in your account. To do this, simply hover your mouse over the question mark next to the status "Pending".

There will be additional questions, be sure to write.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
13.05.2018
they take cashback for a very long time. Made an order on February 26, received on March 9. and the cashback was hanging until April 29 and was rejected. Created the appeal, today with the help of the team, Lishiops received her cashback. evaluation store 1, the evaluation letishops 5+. thanks for loyalty!
The review was translated from Russian using Google Translate. Show original Show translation
27.04.2018

For the new year I made an order, I took the order in full, and at the end of April they refused to charge me cashback, it was very nice.

The review was translated from Russian using Google Translate. Show original Show translation
27.04.2018

Hello!

Thanks for writing to us. Through your account created an appeal to the service number 1335326. We will analyze the situation and help.

Additional questions will arise - contact us, we are always happy.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
24.04.2018
Hello! I made an order in Yves Rocher 04/13/2018, they immediately charged cashback, but then for some reason rejected it. I contacted LetyShops support service, and Alexander Zabolotny helped me figure it out and confirmed the cashback! Spasobo guys for help and support!
The review was translated from Russian using Google Translate. Show original Show translation
22.04.2018

Hello, April 14, 2018 placed an order and even received it yesterday. The cashback is still not only not accrued, but not even confirmed.

The review was translated from Russian using Google Translate. Show original Show translation
23.04.2018

Good afternoon, Lyudmila!

Thank you for reporting the problem. It is very important for us that you can receive cashback for each order. To do this, we advise you to comply with our rules, as well as the conditions that are published on the pages of our partners. In the store YVES ROCHER RU there are quite specific conditions for receiving cashback. He gives us rewards only when they are executed. Otherwise, the cashback is not charged.

With the right ordering algorithm, we turn to our partners and clarify the reason for non-accrual. Your account has created a call to care. Please answer the questions in the appeal. If we can, we will tell you independently what caused the loss of cashback. If not, ask for help at the store and try to return your cashback.

We will be grateful for your assistance.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
18.04.2018

The site does not transmit purchase information. Letishops does not do anything with this partner, if so, then Leipshop is interested in flying customers. Site pseudo - caregiver about customers.

The review was translated from Russian using Google Translate. Show original Show translation
19.04.2018

Good afternoon, Alexander!

Thanks for the comment. Orders from the YVES ROCHER RU store successfully come to our system and receive cashback from them. For each order to be recorded it is very important to follow the rules for making purchases with cashback, as well as the conditions that are published on the store page. If the design algorithm is correct, the reason for non-enrollment may be in your device. There are many viruses, programs, and extensions that can overwrite our affiliate link and assign themselves a cashback.

Don't worry, please, your manager Vitaly is already dealing with your question. We are sure that we will manage to figure it all out and help.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
15.04.2018

I went the third month from the date of placing the order, but the cashback was not confirmed.

The review was translated from Russian using Google Translate. Show original Show translation
16.04.2018

Good day!

Thanks for the comment. According to your account you can see that the issue with the accrual of cashback has already been resolved

If you need help in the future - be sure to write, we are always in touch.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
13.04.2018
I join the recall of Mary. Thanks to the staff of letishops, who defended my cashback. I waited a month and a half.
The review was translated from Russian using Google Translate. Show original Show translation
13.04.2018
I put 5 stars for the staff of the staffhits !!!! But not a store !!! Always go forward and accrue a bonus so to speak from your own pocket !!!! And Yves Rocher just insolent !!!!!
The review was translated from Russian using Google Translate. Show original Show translation
12.04.2018

2 months have already passed since I made the order, I paid for it a long time ago, and some of the funds had already ended, but the cash back was not charged. But that's not all, when I wanted to see the status of the order in the Lux on the ivroshe site, the status of the order: canceled. Ridiculous. I paid it before March 8 at the post office and bought it. I will write in tech support iWroche.

The review was translated from Russian using Google Translate. Show original Show translation
13.04.2018

Hello, Valery!

Thank you for your feedback. We have your order in our system, but so far the cashback is displayed with the status “Pending”. If the maximum date of order confirmation passes, and the cashback will still not be credited to the balance, be sure to inform our customer service: https://help.letyshops.ru/hc/ru.

Valeria, do not upset, please, perhaps the status of your order in the store was mistakenly canceled. We sincerely hope that together with the store managers, you will resolve this issue.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
11.04.2018

Hello, Yves Rocher simply no words. I saw that today the cashback has been increased 3 times. Immediately made an order, it was written IMPORTANT, CLICK ON THE BANNER, and in the end, as always, the cache was not charged. I really appreciate this service, but in Roche this is something !!! Why cheat then ???? !!!!

The review was translated from Russian using Google Translate. Show original Show translation
12.04.2018

Hello Maria!

Thank you for your feedback. It is unfortunate that you are faced with such an unpleasant situation and did not receive the cashback you expected.

It is very important for us that purchases with cashback bring only positive emotions to our users. According to your account, the issue has already been resolved.

There will be questions or difficulties - write.

Sunny mood to you!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
09.04.2018

The cashback from YVES ROCHER works very poorly. After the first order waited a month charge. I made another order, cashback was rejected at all.

The review was translated from Russian using Google Translate. Show original Show translation
10.04.2018

Hello, Catherine!

Thank you for your comment. The most frequent reason for losing cashback on orders from this store is to place orders through the mailing list or from printed catalogs through the YVES ROCHER website.

According to data from your personal account, you have already created an appeal on the issue of declining cashback. The care manager reviews your case and provides an answer by the end of the day.

Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
09.04.2018

I also noticed that cashback with Ali is confirmed immediately, as you get. And from this store more than a month there is no confirmation. Strange, because I cannot return the goods back. Maybe the reason is in the amount of cashback? Small confirmed immediately.

The review was translated from Russian using Google Translate. Show original Show translation
10.04.2018

Good day!

Thank you for your comment. Indeed, only Aliexpress cashback is confirmed immediately after confirmation of receipt of orders, but not always. Sometimes orders from Aliexpress are credited according to the average time of enrollment. The fact is that the time for depositing is necessary not only to check whether you will return the order or not, but also on the confirmation process and other technical issues that may arise during order processing.

According to your account, the cashback on order has already been credited to the balance. There will be questions - write.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
01.04.2018

I do not know what the problem is, but when you try to place an order through the website, the site constantly crashes! Under the usual link there is no such thing.

The review was translated from Russian using Google Translate. Show original Show translation
02.04.2018

good day, Elena!

Thank you for your feedback. To correct this error, disable third-party extensions and close the tabs in the browser from which you are trying to place an order.

If you have additional questions, please contact the service of care. Our managers will help deal with them.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
31.03.2018

Just ugly accrual of cashback! I made 3 orders on February 16, one canceled the store, the second did not pass the cashback right away — I didn’t write anywhere, I was rejected for the third, although I bought and created the appeal 1294343. As a result, nothing was charged. Total minus 2 purchased orders. And I have already noticed such a pattern - when the cache is enlarged - it is rejected for sure. Cheating!

The review was translated from Russian using Google Translate. Show original Show translation
01.04.2018

Hello Victoria!

Thank you for your feedback. We are very sorry that when you receive a cashback, we are faced with unpleasant difficulties.

We analyzed your care requests. For all orders, except for the declined cashback on the order No. 198390351, we credited the funds to your balance.

According to data from reference number 1294343, our application is still being processed. To clarify the situation, we created a new message through your personal account, in the “Help” section. We will try to solve this misunderstanding.

Good evening to you!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
31.03.2018

Order 201969120840 received 9.03 and still has cashback on hold. A very long time, they confirm a very long time.

The review was translated from Russian using Google Translate. Show original Show translation
01.04.2018

Hello, Basil!

Thank you for your feedback.

We checked the information in your account - the maximum time for crediting this cashback is 4.05. But if you have already received the goods, we are sure that the cashback will be credited faster than this period.

If the cashback status does not change before 4.05 - by all means let us know, we will try to help.

Spring mood you!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
05.03.2018

Turning from letishops in willow, the prices for the products are space, the cashback is several times less than the sum for space prices. Buying products in the online store Yves Rocher without textbooks is cheaper by almost 50%, as I understand it, this store does not work with a cashback from textbooks, it was only beautifully veiled.

The review was translated from Russian using Google Translate. Show original Show translation
06.03.2018

Good day!

Thanks for the feedback. The cost of the order may vary depending on the source of transition, namely: from the mailing list or when ordering from printed catalogs through the website YVES ROCHER. In fact, it is not the price of the product that changes, but the percentage of the discount on a certain product.

Unfortunately, cashback for such orders is not charged.

For the whole range, the cost of goods does not change if you switch from our service or directly to the store.

If you have additional questions - be sure to write, we are always happy. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.03.2018

Good evening! Today I placed an order, more than 4 hours have passed, and the cashback has not been accrued.

The review was translated from Russian using Google Translate. Show original Show translation
04.03.2018

Hello Svetlana!

Thank you for your feedback. Cashback is usually fixed throughout the day.

If the cashback on your order does not appear in your personal account, create an appeal through the "Help" section of your personal account. We will try to help.

Good evening!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
01.03.2018
Damn, and I have already been enrolled in the minor, I did not know that it was possible to increase it so much :(
The review was translated from Russian using Google Translate. Show original Show translation
19.02.2018

There was a transfer, a purchase for 900 rubles, but no cashback was accrued.

The review was translated from Russian using Google Translate. Show original Show translation
20.02.2018

Hello Larissa!

Thanks for the feedback. Unfortunately, the cashback on orders issued from the Yves Rocher catalog on the site is not charged. According to the data from your personal account, the issue has already been resolved in your favor :)

There will be questions or requests - please contact us. Have a nice evening!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
18.02.2018
There were no problems with the accrual of cashback, and a decent percentage of the cost is charged.
The review was translated from Russian using Google Translate. Show original Show translation
14.02.2018

This store never charges cashback. I made an order 4 times. 2 times the manager of the Letishops himself accrued cashback after the fights, and other times, even after the appeal did not yield anything.

The review was translated from Russian using Google Translate. Show original Show translation
14.02.2018

Good afternoon!

Thanks for the feedback. Indeed, there are situations when the cashback on orders is not fixed.

The reason for non-cashback can be - non-compliance with one of the points of the rules or features of the store, the reason may be in the device from which the purchase is made, as a third-party browser extension, one of the functions of antivirus programs, and even viruses can affect the cashback fixation.

For our part, we always try to help and that is why, even without receiving a reward from the store, we charge cashback from our own resources whenever possible.

In order to understand in more detail the reason for losing cashback on your orders, we created an appeal to the Customer Care Service through your personal account, in the Help section.

Please respond to the appeal. We are waiting for your answer and will do our best to resolve the issue.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
01.02.2018

How much has passed, the goods have long come, and the cash back is still waiting.

The review was translated from Russian using Google Translate. Show original Show translation
02.02.2018

Hello!

Thank you for your feedback. The approximate cash transfer date for this order is 18.03.

The process of crediting cashback automatic. As soon as the store sends confirmation, the cashback will be credited. Each store has its own average cashback time. You can view the approximate cashback confirmation date in your personal account. To do this, move the mouse over the question mark near the cashback status.

If you have any questions or suggestions - write.

Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
24.01.2018

Do not allow to apply coupons and discounts when moving from Leti.

The review was translated from Russian using Google Translate. Show original Show translation
22.01.2018

How much has passed, the goods have long come, and the cash back is still waiting.

The review was translated from Russian using Google Translate. Show original Show translation
22.01.2018

Hello Arthur!

Thanks for your feedback. Please do not worry, the maximum time for crediting cashback on your order is 09.03. You can view this date in your personal account by hovering your mouse over the question mark near the cashback status. If the cashback is not confirmed before this date, write to us. We will help you in this situation.

If you have any questions, be sure to write.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
15.01.2018

Cashback was not charged and did not even appear in the 'waiting'. And to prove that you are not a camel, you need a whole package of documents: Screenshots of everything that is possible, there is a whole list. Tax refund is easier to get. In general, it is a pity that it does not always work, even if the order is issued according to all the rules and recommendations. Although a friend recently made a large order and he had no problems. Probably an individual approach.

The review was translated from Russian using Google Translate. Show original Show translation
16.01.2018

Hello Julia!

Thank you for your feedback. Indeed, to help understand the reason for not earning a cashback, our Care Service Managers request information about the order, as well as some screenshots with information that will help in the future to avoid losing cashback.

Yes, follow the rules of making purchases with cashback is the most important for the successful calculation of remuneration for orders. However, perhaps the reason is in the device. The fact is that some third-party extensions and even functions of anti-virus programs can overwrite our affiliate link and take reward for your order.

But we always try to help find the reason and, if possible, compensate for cashback. To do this, leave the appeal with your personal account, section "Help".

We will wait for the appeal and will do our best to help. Have a nice day!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
05.01.2018

In general, how much the store is good for its products, how bad is the work with cashback. One thing is not clear, if the store is not interested in working with cashback, then why not honestly report about this, and not to take the nose of customers. No, there is no, and there is nothing to rely on the day after tomorrow cream. And somehow very ugly it turns out.

The review was translated from Russian using Google Translate. Show original Show translation
06.01.2018

Hello, Vera!

Thanks for your feedback. We understand that you are upset by the situation of not earning a cashback, and we share your emotions, because we do not receive a reward for orders that have not been fixed.

In order to understand the situation, you can always write to our service, we will try to contact the store and help.

We hope that in the future such situations will not arise. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
03.01.2018

For the first time I made an order in Willows Roshe and was very pleased. I read a lot of negative reviews and was very worried about both the order and the accrual of cashback. The order was going 6-7 days, then a short delivery with PickPoint and after receiving the order within a few days I was credited and cashback - which I was very glad! Maybe I will do more orders in this online store, as the store itself was pleased with the gifts that came with the order.

The review was translated from Russian using Google Translate. Show original Show translation
25.12.2017

Made an order in this store. Cashback was reflected in the dashboard almost instantly. It pleased. The order was paid on time, delivered to the address, everything, in general, is normal. However, after some time, the amount of the cashback to the charge is rejected. Why - is not clear. And that's bad. It was necessary to create a ticket to the Letishops Care Service, to apply the scans of LC Fly and Yves Rocher, the screen of the payment check, to explain the situation. As a result, cashback credited in manual mode. In general, the sediment remained. Well, that kept everything. How felt. Therefore, I am wary of this store in terms of cashback confirmation. Keep all proofs of purchase, or make all the necessary screens until confirmation.

The review was translated from Russian using Google Translate. Show original Show translation
16.12.2017

The third time I make an order in willow, and once again the problem with the accrual of cashback. For the first two orders did not return the cashback, as I will this time - I do not know. But it is likely that I will rarely use this store if I do not find an alternative to their products. It's a shame that the store treats its customers so badly and does not value them.

The review was translated from Russian using Google Translate. Show original Show translation
17.12.2017

Hello Svetlana!

Thank you for your feedback. We are very sorry that this unpleasant situation is systematic. According to data from your personal account, you have already created an appeal on this issue. We will definitely try to help you in this situation.

We would like to draw your attention to the fact that when using promotional codes or coupons, we cannot guarantee the accrual of cashback.

There will be questions - be sure to write. We will be happy to answer.

Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
29.11.2017

The third time I make an order in a willower, and once again the problem with the accrual of cashback. For the first two orders, Letishops helped me return the cashback, as I will this time - I do not know. But it is likely that I will rarely use this store if I do not find an alternative to their products. It's a shame that the store treats its customers so badly and does not value them.

The review was translated from Russian using Google Translate. Show original Show translation
29.11.2017

Good day!

Thank you for your feedback. We sincerely regret that the cashback on your orders is not fixed automatically.

The reason is often in violation of the algorithm of shopping, the use of third-party discounts, coupons. The most important rule for receiving a cashback is to activate a cashback through an extension or a direct transition from our website to the store's website.

Unfortunately, some third-party extensions and even the functions of anti-virus programs can overwrite our affiliate link and collect reward according to your orders.

But we always try to help find the cause and, if possible, resolve the issue in favor of the user. To do this, please leave a message from your personal account, the “Help” section, care managers will try to help you.

We will wait for treatment. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.