Hello.
We regret that such a situation has occurred. Like and you, we are also interested in the accreditation of cashback. Only in this case do we receive a commission from the partners. Loss of cashback can be caused by several factors: violation of store terms, prolonged payment (more than one hour), use of promotional codes. Also, if you have some extensions installed in your browser, we recommend that you deactivate them during your next purchases.
Since we previously credited you a reward from our funds, we cannot do it again. Follow the terms of the store and conditions of the purchase with the cashback, please.
All the best!
The LetyShops team