Hello Pilar.
We are very sorry that you have such a situation. For our part, we try to help our users get a refund. But unfortunately, we don't always have the opportunity to make up the lost refund from our account. If for some reason you do not get the cashback of the orders placed with us, we also remain without remuneration.
We hope your future purchases are successful.
Sincerely,
LetyShops team