Purchases at PromoFarma ES with cashback in Spain
- Cashback is not credited in case of using any voucher or discount code.
- Cashback is not credited in case of using a gift card.
- Cashback is not credited in case of using Health points.
- Cashback is credited only for orders made on the Spanish version of the website.
- You may lose your cashback if you have searched for other offers on price comparisons or similar websites. That's why we recommend that you delete cookies from your browser before clicking through from LetyShops to the store. More information can be found here.
- Cashback is credited only for the article net value excluding the value added tax, all other taxes and fees and the additional costs for delivery and shipping.
Reviews on PromoFarma ES (30)
Therefore, we publish only our customers' reviews.
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Terrible service. I received an email saying my order was going to be delayed, and it was, on the 9th and I still haven't received it, quite incredible for a pharmacy service, really. And to top it off, second purchase at Promofarma and the Cashback doesn't appear. I will never buy from this store again.
Hello!
First of all, we would like to sincerely apologize for any inconvenience this situation has caused. For some reason, we have not received the compensation for your purchases. To find out, we have contacted the partners and as soon as we receive a response, we will let you know. Thank you very much in advance for your patience.
After 29 days my order has not arrived and they have not given me a solution!!! EYE!!!!!!!
Hello, Martha!
We are sorry for what happened with your order. Please try to send a request to the store . Promofarma has been recommended as a responsible partner, we are sure they will help you with this matter.
All the best,
the LetyShops team
I made an order for 27 euros in which they charged me 2 euros for separate shipping costs but I said "well it works out the same as in another physical store and at least they give me cashback..." seeing that the days and weeks went by, I opened a file with letyshops and they returned me less than one euro while PromoFarma responded, and it turns out that they said no. Now what? I'm not going to buy from PromoFarma again, but also since it's not a very cheap order and they charge you no matter what the shipping costs, they didn't send me a sample or anything, and that's why I buy it physically and leave it. of nonsense Very dissatisfied and I recommend buying from other stores that at least give you free samples and for such an expensive order they do not charge shipping costs.
Hi Lucia!
We are sorry that you had a negative experience with your order. The cashback for your purchase has already been paid to you.
All the best,
the LetyShops team
Cashback accreditation is always a disaster here. I waited several days for a high Cashback and they rejected it. I sent letyshop all the proof that I had done everything correctly, the % Cashback, purchase everything since I made screenshots of everything to avoid this. and they have only given me half.
Hello Cristina!
We turned to our partners to find out the reason why the cashback was rejected and received a negative response. We are very sorry. To please you in this situation, we have credited you with a maximum possible bonus from our funds.
All the best,
the LetyShops team
What a mess!!! Having to wait until June for the cashback of an order that arrived days ago!!! Never more
Hello!
We are sorry that you are upset, but the cashback is credited after the partners confirm it. As you can see on our website, the PromoFarma cashback is credited in approximately 60-90 days.
If you have any questions, contact our customer service through the “Help” section.
All the best,
the LetyShops team
I placed an order for €140.76 with 4.68% Cashback. As it is an expensive order, Promofarma shows no signs of life. Here I'm still waiting for them to tell me something about Cashback, although it doesn't look very good. It does not seem that you will receive this Cashback, which is €6.6. For another time I will have to order from another store.
Hello Raul!
We apologize for the situation that occurred, the situations of losing cashback are not pleasant for us either. To address the issue, we have already contacted our partners and hope to get a positive response soon.
Anything - contact us.
All the best,
the LetyShops team
The service with Promofarma is great, they are fast and efficient but the cashback issue... 2nd purchase I made and they don't credit it to me...
Hello Sonia!
Thank you for sharing your experience and creating the request to search for lost cashback. We have already sent it to our partners for review, we hope their response is quick. We have also added a bonus for you, check it in your personal account please :)
All the best,
the LetyShops team
First purchase at PromoFarma and fatal, first of all the cashbank doesn't appear and Letyshops doesn't know about the purchase, so they won't even give it to me in the end. And, secondly, for the shipping, I set a post office as the delivery point so as not to have any problems and they tell me that they cannot leave the shipment due to "absent recipient" during normal hours. I contact promofarma through chat (with a person) and they limit themselves to repeating the same phrases without giving me an explanation. I won't buy here again.
Hello!
We are sorry you had the negative experience. To improve it a little, we have decided to credit you the cashback for the order from our funds. We hope that bonus cheers you up a little.
All the best,
the LetyShops team
I have been waiting since the 28th for one of the products in my order, they do not give me an answer from the store
Hello good!
We are very sorry for what happened and we hope that the products reach you as soon as possible.
All the best,
the LetyShops team
