Hi.
It is a pity that such a situation happened.
Unfortunately, the store does not provide us with feedback, so we do not know the exact reason for the refusal of refunds. If for any reason you do not get the cashback of the orders placed with us, we also remain without remuneration. Therefore, we, like you, are interested in the fact that the purchase process runs smoothly. We have credited the maximum possible bonus.
We hope this does not happen again.
Sincerely,
LetyShops team