Purchases at Ouigo ES with cashback in Spain
Cashback is not credited in case of using the store's mobile app.
According to the store's terms and conditions if cashback for your order has not been added to your account with "Pending" status, you should create a corresponding request in your LetyShops account within 6 months after the purchase has been made.
You may lose your cashback if you have searched for other offers on price comparisons or similar websites. That's why we recommend that you delete cookies from your browser before clicking through from LetyShops to the store. More information can be found here.
Reviews on Ouigo ES (5)
Therefore, we publish only our customers' reviews.
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Cash back is not recognized automatically and you always have to claim it, they take time to give it and sometimes they don't even recognize it...
Hello!
We are sorry that you had such an experience with Ouigo cashback.
We see that partners often accept your cashback after submitting requests. Please try to clear cookies before making your next reservations or using another browser. If you have any questions, feel free to contact us through the "Help" section.
All the best,
the LetyShops team
I recommend that once you see the screen that your tickets have been reserved and the reservation number and the activated Cashback appear, you always take a screenshot. If you don't do that, this company will never pay you cashback. They never appear, I always have to claim it and finally they give it to me by attaching the screenshot. Too bad the truth, because it shouldn't be like that
Hello Beatriz!
Thanks for sharing your experience. For some reason, your cashback is not recorded, but after submitting the requests the partners confirm it. Please try to make your next purchases from another device. In case you have questions, you can always contact us through the Help section of your account. Our agents are always ready to help.
All the best.
The LetyShops team
I made a purchase for 87 euros, waited a day to see if the cashback would appear. When it didn't, I completed the entire application (uploading photos and filling out all the required information). At first, they told me they would respond within 10 days. Now, it's been 4 months because, according to them, they have to contact the merchant. So, at least with Ouigo, there are quite a few glitches.
Hello, Teresa.
Like you, we're also interested in receiving cashback. Only in this case do we receive a commission from partners. Cashback loss can occur due to several factors: violation of store terms, prolonged payment (more than an hour), or use of promotional codes. Also, if you have any extensions installed in your browser, we recommend disabling them during your next purchases.
We see that the lost cashback request has already been created in your account. We'll do everything we can to find the refund and return it to you. Please monitor the status of your request.
If you have any questions, please contact us at support@letyshops.com.
All the best!
The LetyShops team
I made a purchase worth 40 euros, the cashback didn't appear automatically, and I was told that the cashback hadn't been credited, and that I wouldn't get a response within 4 months at the most. Disappointing.
Hello, Rodrigo.
We understand your feelings. It's true that there are incidents where cashback isn't recorded, but we never leave users without a solution or response.
We've sent a request to the store representatives. This process can take 3-4 months, and unfortunately, we can't expedite it. Don't worry, we'll let you know as soon as we hear back.
We hope for your understanding.
All the best!
The LetyShops team
