More than 1 month ago I placed an order, and there was an internal promotion that for orders over €40 they gave you a serum, I canceled it from the shopping cart, since I had read that if a promotion was used it would not be valid Today I'm still waiting for the Cashback, I wrote to my pharmacist and they told me that everything was ok for their part, I forwarded it to letyshops and they told me that I had to wait for a response from their partners and that it could take 4 months... come on neither Cashback nor serum...
Hi Patricia!
Thanks for write. We are very sorry that you had such an experience. We have sent a request to our partners to find out the reason why the cashback has not been registered. As soon as they reply to us, we will let you know immediately. Our agent Liza is monitoring the procedure and I will help you if something goes wrong.
Cheers!
The LetyShops team
Every two or three months I buy creams in this store and I always use LetyShop. At the moment the pending cashback appears and before the deadline they have to credit it ends, they give it to you. Highly recommended!
I have not received the cashback alleging that I have broken the rules, when I have not used any promotional code and I have not returned anything. I'm freaking out as the order I placed was not cheap.
Buenas tardes!
Unfortunately, when sending the request to our partners, we received the negative response from the partners. Our agent Liza wrote to you in detail about the possible reasons for this situation and the extensions installed in your browser. We hope that our tips are useful to you and that all your future purchases are recorded as they should.
All the best.
The LetyShops team
I received the first purchase well and with the chasback quickly, of the rest of the purchases that I have made, the response of the cashback is super slow and on top of that they deny it after 4 months.
Good afternoon, Jaime!
Thanks for sharing your experience. We turned to partners and unfortunately received a negative response. Probably the cashback was refused because of the store discount. We are very sorry. To support you in this situation, we have credited the cashback to your balance.
A cordial greeting.
The LetyShops team
I have bought several times. The first time the cashback fast and without problems. Then two purchases I had to claim the cashback. And with the last two purchases I've made I have the cashback still pending (and the purchase was in May!!!). Requests have been made to the store but nothing, nor do they respond… I will not buy again.
Hi, Martha!
We are sorry you had such an experience. We have paid the refund for your first purchase of our funds. Also, we have sent a request to our partners to find out the reason why the refund did not appear in the system. As soon as they answer us, our agent Veronica will notify you immediately.
Greetings.
The LetyShops team
Before it worked very well, but for several months I have had to claim the cashback because it does not recognize it automatically, despite the extension working correctly and going from the website.
Hello!
We are very sorry that you have such an experience. We see that the requests have been created to search for the lost cashback. We have sent them to our partners already to find out what the problem is. In the meantime, we recommend that you delete cookies in your browser or try using another browser without third-party extensions. We hope that incidents like this do not happen again during your next purchases.
Greetings!
The LetyShops team