Hello.
We are sorry that you faced such a situation.
There are many factors that can affect reimbursement. For example, third-party extensions installed in the browser or the use of promotional codes or coupons. If you have other extensions in your browser except LetyShops, we recommend that you deactivate them during future purchases.
Follow the status of your requests, please. We will do our best to find your cashback.
If you have any questions, do not hesitate to contact us through the Help section of your account.
Sincerely,
LetyShops team