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Don't forget about Cashback rules and advices

Purchases at Hotels.com with cashback

Time for crediting cashback
Average waiting time for cashback: 45 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Information and conditions

Уважаемые пользователи!
Обращаем  ваше внимание, что кэшбэк подтверждается после даты фактического выезда из отеля.

Кэшбэк за бронирования в Hotels.com начисляется только для жителей России и СНГ. При оформлении заказа ІР-адрес должен быть зарегистрирован в РФ или СНГ. При оформлении с ІР-адресов других стран, кэшбэк может быть утерян/отклонен.

При оплате эксклюзивными ваучерами кэшбэк не начисляется.

Кэшбэк начисляется только за бронирование отеля на сумму заказа без учета НДС и будет подтвержден после фактического проживания.

Сумма кэшбэка может изначально отображаться неверно, но при подтверждении заказа кэшбэк будет актуализирован.

Reviews on Hotels.com (16)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
04.09.2018

I do not recommend. I tried this service with a connection with increased cashback (I usually use booking). Cashback is not charged. Partial compensation (approx. 15%) of the expected cashback received from Leti, but the full cashback issue has not been resolved, although it has already been 52 days.

The review was translated from Russian using Google Translate. Show original Show translation
10.09.2018

Good afternoon, Cyril!

Thanks for the response.

The reasons for losing cashback can be: the work of third-party extensions in the browser, visiting other sources during the purchase, the use of third-party discounts, promotional codes, or violation of the conditions of the store.

To resolve the issue and clarify the factor that influenced the non-remuneration, a request was sent to partners. Sometimes, in order to comprehensively understand the situation, it takes more time. This is due to the fact that we work with stores not directly, but through affiliate programs. In order to support you, we compensated cashback partially until partners answered. As soon as the results will be obtained, the manager will report in circulation. We hope in the future there will be no difficulties.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
15.07.2018

HOTELS had an increased cashback of 12%. Booked two hotels at 13 o'clock and 17 o'clock. One is displayed the other is not. The manager offered to wait for the next day, although a cashback of 12% has a limited effect. The next day, I reported that cashback is not tracked. But it was possible to rebook that day. This is how you can lose cashback and get negative from communication. Unpleasant impression.

The review was translated from Russian using Google Translate. Show original Show translation
18.07.2018

Hello, Alexey!

Thanks for your feedback.

Remuneration for purchases is actually recorded in your account for a day. Before the funds are displayed in the system, we have no opportunity to check in advance whether the cashback will be credited.

We ask you not to get upset, we promise that we will do everything possible to resolve the issue in your favor. Your appeal is kept under control by our manager. As soon as the answer is received, we will immediately contact you.

Alexey, you have been with us for quite a long time, sincerely we hope that you could be convinced of our honesty and openness towards our customers.

Hope for your understanding.

Regards,
LetyShops team

The review was translated from Russian using Google Translate.
11.07.2018

The situation with the accrual of cashback solved. Let it be late, but the cashback was received in full. Many thanks.

The review was translated from Russian using Google Translate. Show original Show translation
07.07.2018
There was a problem with the enrollment of Hotels.com, but customer service quickly resolved the issue. LetyShops great, nice to deal with you!
The review was translated from Russian using Google Translate. Show original Show translation
17.05.2018

I have an extension and there were direct transitions from your site, the cashback still did not appear. Because I advise everyone to use other services until you correct the situation. The loss of cashback in the amount of more than 5,000 rubles quickly sobering. You can say anything. Only financial documents can convince me. Any more or less knowledgeable programmer will create a program that will simply cut off all cashbacks over a certain amount, and then you will say that they are just lost.

The review was translated from Russian using Google Translate. Show original Show translation
17.05.2018

Good afternoon!

Thanks for the comment. Indeed, there are a large number of resources that can overwrite our affiliate link and appropriate a reward. These can be third-party extensions, viruses, webmasters who advertise on the Internet, etc. Therefore, we recommend disabling all third-party extensions in the browser when making purchases with a cashback and not switching to other tabs, links and banner ads.

We are interested in successfully fixing the orders of our users, so we make many test orders and on the basis of these tests we make adjustments to the rules for making purchases with cashback.

We see that you have already contacted our service to resolve this issue. We will do our best to help you.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
15.05.2018

A reservation was made for a larger amount. No display in your account. Support throws up his hands and says that we have no connection with partners. I think this is a fraud. I have a lot of experience buying with cashback. Note that when shopping for large sums, problems with the display and loss of cashback immediately begin.

The review was translated from Russian using Google Translate. Show original Show translation
15.05.2018

Good afternoon!

Thanks for the feedback. We are sincerely sorry that the cashback for the order was not recorded in your personal account. The reason is often in violation of the algorithm of purchases, the use of third-party discounts, coupons. The most important rule for receiving a cashback is to activate a cashback through an extension or a direct transition from our website to the store's website.

If losses occur periodically, although everything is done correctly, there is a high probability that the reason is in the device. The fact is that some third-party extensions and even functions of anti-virus programs can overwrite our affiliate link and take reward for your order.

But we always try to help find the cause and, if possible, resolve the issue in favor of the user. The manager Vitaly keeps control of your appeal and will do everything possible to resolve the issue with the maximum benefit for you.

If you have additional questions - be sure to write, we are always in touch and open to dialogue.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
12.05.2018
I have been using Letyshops service for a long time, but for the first time I made an order for Hotels.com through Letyshops. Made a payment through a virtual machine, where there is no any extraneous software and extensions in the browser. Unfortunately, the cashback did not appear in your personal account either on the same day, or every other day, or after 3 days. I had to contact Letyshops support service. Thank you very much Elena for the help. Just for the reason that somewhere on the line Letyshops - Hotels.com problems and cashback is not credited automatically scored 1 star.
The review was translated from Russian using Google Translate. Show original Show translation
18.04.2018

Hello, not credited with Hotels.com, as if there was no purchase.

The review was translated from Russian using Google Translate. Show original Show translation
19.04.2018

Good afternoon, Alexander!

Thanks for the comment. We are pleased to announce that the cashback on order is already displayed with the status of “Pending” automatically according to data from Hotels.com.

Orders from this store are fixed throughout the day from the date of registration, so we ask you not to worry ahead of time.

Favorable purchases with cashback.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.04.2018

Hello, cashbacks from three hotels were not credited, with booking.com there were no such problems.

The review was translated from Russian using Google Translate. Show original Show translation
05.04.2018

Good afternoon, Artem!

Thank you for reporting the problem. An account call was created from your account in order to understand the reason for not earning a cashback and resolve the issue. Please respond to the manager through the "Help" section by clicking on the "My downloads" tab.

If you have additional questions, please write, we will be happy to help.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
19.02.2018

Hello, cashback from Hotels.com was not credited, everything goes from all other transitions, and there wasn’t a purchase like that ...

The review was translated from Russian using Google Translate. Show original Show translation
19.02.2018

Hello, Alexander!

Thanks for your feedback.

According to our data, you have already created an appeal to the service of care. The manager with whom you are in correspondence will definitely try to help you in resolving the issue and will control the accrual of funds to your balance.

We will be grateful for your assistance. Have a nice evening!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
29.01.2018

Booked a hotel in Dubai for 25 days via Hotels.com with a switch through the letyshop cashback service. The amount for the hotel is quite impressive, I really hoped for a cashback, but it never came! I wrote 30 days to the support service to understand, although all the transitions were clearly observed (all the skin shots are attached), the hotel reservation took 5 minutes no antivirus on the computer was installed. Now it is not clear how my question will be resolved: ((Very disappointing !!! I noticed that cashbacks immediately come from small amounts, and you constantly have to deal with impressive support and wait for 2-3 months for a solution.

The review was translated from Russian using Google Translate. Show original Show translation
30.01.2018

Hello!

Thanks for your feedback. Love, we want to assure you that the purchase price in no way affects the process of fixing orders in our system.

The main requirements for the accrual of cashback is the transition from our site in compliance with the rules of purchases with cashback, as well as the conditions that are published on the store page.

Unfortunately, we, like you, do not receive remuneration for orders that are not automatically displayed. We turned to our partners to find out the reason for not earning cashback on your order and as soon as we receive the answer, the manager who keeps your message in check will contact you and try to help.

Love, we understand you and we would very much like such issues to be resolved as quickly as possible, but the delay is due to the fact that we cooperate with all our partners not directly, but through special programs.

We sincerely hope that in the future there will be no difficulty in calculating cashback. If you have any questions, be sure to write. Have a nice day!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
18.01.2018

Good afternoon! Today is January 18, 2018. Booked the hotel November 25, 2017. She lived in the hotel from 4 to 14 December 2017. Cashback has not yet been verified, because "there is no certainty that the order will not be returned." So I can change my mind this year to stay at the hotel last year ?? Some kind of nonsense !!

The review was translated from Russian using Google Translate. Show original Show translation
19.01.2018

Good afternoon, Alexandra!

Thanks for your feedback. We cooperate with all of our partners on individual cash-back conditions. Some stores / services need quite a bit of time to send us information about the implementation of orders, some more.

Hotels.com service processes orders on average for 70 days. The time of enrollment is necessary for the order confirmation process and other technical delays that may arise.

Do not worry, cashback will be credited to your balance.

If you have any questions, be sure to write.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
15.07.2017
Immediately I recommend that you take 20 percent of the cashback amount. It was 2017 ... I'm disappointed.
The review was translated from Russian using Google Translate. Show original Show translation
18.07.2017

Good afternoon!

Thank you for your feedback. Most likely, the cashback was charged on the amount of the order excluding VAT, so we ate the difference in the amount of the order and, accordingly, the cashback was displayed less. Since the service charges a fee without tax. In order not to mislead our users, we published this information on the store page.

In order to understand the situation, please leave an appeal from your personal account, section "Help", care managers will try to help you.

Any questions and suggestions regarding the operation of our service, please contact. Have a great summer day!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
27.06.2017
I wanted to book a hotel with hotels.com, the site price was 189 euros, when through letyshops.ru, the price went down to 200 euros.
The review was translated from Russian using Google Translate. Show original Show translation
22.01.2017
Rated 4 a bunch of Letyshops-hotels.com. From the first time, the cashback did not accrue, it turned out from the second attempt - Adguard filters on hotels.com were forcibly disabled. There is also the possibility of receiving premium nights for the Hotels Rewards program, which is an undoubted advantage of this resource over the same Booking.
The review was translated from Russian using Google Translate. Show original Show translation
18.01.2017
Booked a hotel in Cyprus through this site on October 2016. Cashback was not confirmed. There were no problems with the reservation itself, but why advertise yourself here if it doesn’t work? .. It turns out a deception (lety sent me half of the return from my funds (as I was told) half back. Thank you. , and in conjunction with cashback does not work at all.
The review was translated from Russian using Google Translate. Show original Show translation
24.01.2017

Hello!

Thank you for your feedback. Many orders from the Hotels.com service are successfully recorded in our system, one of the features of this service, to receive cashback, you must fulfill the conditions that are published before switching to Hotels.com in the “Rates / Conditions” section. And also follow the rules for making purchases with cashback: https://letyshops.ru/pravila

If the order was not fixed automatically, most likely in the ordering algorithm, an error was made or the reason was still in the device from which you made the purchase.

We wrote a request to the appropriate manager, who is responsible for working with this service, and try to understand the reason for losing the cashback. Since we do not cooperate directly with our partners, communication becomes a bit more complicated and it takes some time to get an answer from them. So that you do not expect a response for a long time, accrued to your balance half the amount of the promised cashback. As soon as we receive the answer, the manager who handled your message will answer you.

There will be questions and suggestions regarding the operation of our service, please contact. Have a nice day!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.