Hello!
We are very sorry that you had a negative experience. We have sent a request to our partners and they have not responded. For our part, we try to help our users get a refund. But unfortunately, we do not always have the opportunity to compensate the lost refund from our account.
With all our hearts, we wish that you finally end up enjoying with us, and do not be disappointed anymore.
All the best.
The LetyShops team