Cashback is credited for other categories except event tickets and touristic services.
To get cashback for event tickets, click here.
To get cashback for touristic services, click here.
For technical reasons your cashback may appear as "0€". When this happens, don't worry, the store will pass us the full details of your order and we will adjust the cashback to reflect the actual amount.
Additionally please contact our Customer Service.
Please be advised to accept cookies on the store's website for your order to be tracked properly. Otherwise cashback for an order may get lost.
We noticed a problem with the appearance of orders placed from iOS devices, so if your order didn't appear, please submit a request in your personal account.
According to the El Corte Inglés ES terms and conditions if cashback for your order has not been added to your account with "Pending" status, you should create a corresponding request in your LetyShops account within 30 days after the purchase has been made.
Cashback is credited for purchases from Spain only.
Purchases from the Canary Islands: although there is no VAT in the Canary Islands, the technical system of El Corte Ingles is made so that cashback is still credited for the purchase amount excluding VAT.
There was a problem with the purchase record, but it was fixed by customer service.
Good afternoon.
It was a pleasure to help you. :)
Sincerely,
LetyShops team
It is the first time that I have had a problem with this store (my cashback was not registered) and I was worried about losing it, since reading the comments did not augur very well. Still I contacted Letyshop and after a few days they have granted me the cashback. Based on my experiences, I can say that Letyshop has an exquisite customer service: very friendly, fast and decisive. I hope they continue like this. =)
Good afternoon!
Thank you for contacting us. We are happy to help you :)
Sincerely,
LetyShops team
Hello! My experience is very different from the comments I read, almost immediately after finishing the purchase I received the cash back in "pending", I hope there is no problem when making it effective ☺️
Good afternoon!
Thanks for a comment. We wish you a good shopping with the cashback :)
Sincerely,
LetyShops team
This seems incredible to me, I make a purchase which has a higher value than is reflected here, and to top it off after waiting for the cashback and claiming it yesterday since the purchase was from September of last year I received an email that it has been rejected and still awaiting a response. Nothing has been returned and everything has been done as usual in order to receive the cashback. You seem to me a not very serious company on your part, I would not have to be claiming anything when everything is correctly well; to continue this like this, as I have been inviting people to use LetyShops and speaking well they will change things and I will say what this company really is ...
Hello!
The information about the rejection gives us the store itself. Unfortunately, we are aware that sometimes errors arise when processing the order. So that we can help you resolve this issue we have created a customer service inquiry. You can find this query in the "My queries" section.
Sincerely,
LetyShops team
Hello, on 01/03/2020 I bought in this store and the cashback is not reflected, how do I see it?
Good afternoon.
Thanks for the info. We see that a customer service query has already been created from your account. The advisor will respond to you in the short term.
Sincerely,
LetyShops team
Good afternoon, on 12/18 I made a purchase, and it marks the cashback but the pending amount to be reimbursed is € 0. Being a purchase of € 188
Hello.
Thanks for writing to us. Let's try to understand this situation together. We have already created a customer service inquiry. You can reply in the "Help" section or at support@letyshops.com. We wait for your reply.
Sincerely,
LetyShops team
Good afternoon, I made a purchase on 11/29 but it has not been reflected in my account. I would like to know what happened and if I can recover said cashback
Good afternoon!
We see that you have already created a query in the customer service. We are very sorry for waiting for a response. The advisor will respond to you in the short term.
Sincerely,
LetyShops team
Hi, I have made a purchase in the English court today and the transaction or cashback does not appear, yesterday I did it in the same way and if the transaction appeared.
Good morning.
We see that you have created a request for the loss of cashback. Soon our customer support advisor will respond and help you solve the problem.
Sincerely,
LetyShops team
I bought a question of two weeks ago in this store and it was not reflected by any site I have a purchase invoice, I sent an email but I still have not received a response, thank you
Good afternoon.
Unfortunately, the store did not send us information about this order. To understand the reasons for the loss of cashback, we have sent a request to the partners. We will let you know when we have the results. Let's wait together.
Greetings,
LetyShops team