Hello Jose.
Thank you for shopping with us!
There are many factors that can affect reimbursement. For example, third-party extensions installed in the browser or the use of promotional codes or coupons. If you have other extensions in your browser besides LetyShops, we recommend that you deactivate them during future purchases.
We see that you have already created the lost cashback requests in your personal account. In any case, the requests will be automatically sent to our partners to solve it and help you recover your refund. Now we just have to wait.
We hope that such situations will not happen again.
Sincerely,
LetyShops team