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Don't forget about Cashback rules and advices

Purchases at Бетховен with cashback

Time for crediting cashback
Average waiting time for cashback: 30 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Information and conditions
3.4% За оплаченный заказ нового пользователя магазина Бетховен
1.7% За оплаченный заказ постоянного пользователя магазина Бетховен

Кэшбэк начисляется только за заказы с курьерской доставкой.

 

Reviews on Бетховен (25)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
20.08.2018

Goods from Moscow to Kaluga was a week. At first they declared one delivery time, after no doubt they postponed for three days. I paid for the goods for the full price, although on this day there was a 10% discount. They promised to return the money to the card account on the day the package was received. No money back. I called back. They continued to write that they had to contact their bank in order to unblock the funds received from the store. The bank denied everything, no income. I ordered a discount card with the goods - they did not bring it. He called back - they promised to call back and tell when and how they would deliver. Do not call back, did not write. For cashback, you need to order courier delivery, but in Kaluga they refused to place an order with delivery.

The review was translated from Russian using Google Translate. Show original Show translation
16.07.2018
I like the Beethoven store
The review was translated from Russian using Google Translate. Show original Show translation
12.07.2018
Good day! Spent a lot of time to make an online order. Shop site is working poorly. Everything hangs up. I wanted to choose pickup of goods, but the store does not give the opportunity to choose the address. The order has not been made. Why put one star, it is not clear. Just!
The review was translated from Russian using Google Translate. Show original Show translation
05.07.2018
all good, made an order with self-pickup, cashback was displayed immediately, credited through the "average 30 days"
The review was translated from Russian using Google Translate. Show original Show translation
04.06.2018

courier brought order. And the cashback was not charged

The review was translated from Russian using Google Translate. Show original Show translation
05.06.2018

Good day, Andrey!

Thanks for the comment. After checking the information, we found that the cashback for the order was successfully credited to your balance automatically according to data from the Beethoven store.

Will need help, be sure to write.

Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
28.05.2018

Delivery is carried out through courier services and therefore the order is in the "completed" status, becomes after the carrier’s report is accepted, and this happens (presumably) on the date 5-15 of the next month after the delivery of the order. So consider that on the cashback the term of accrual (as they say 30 days) approximately from this time should be calculated ...

The review was translated from Russian using Google Translate. Show original Show translation
23.05.2018
The site indicates that the food is in stock. You register, place an order, receive an SMS with a number and then (after a few hours) they call you and say that the feed is not available and when it will not be known ...
The review was translated from Russian using Google Translate. Show original Show translation
15.05.2018

In this store is not the first month of difficulty with ordering online order. The order form does not work. There is no possibility to choose the method of delivery and payment for the goods. On the hotline can not help. Appealed through the "Feedback", but there is no feedback. Appeals are ignored, nothing changes, the problem remains. This online store does not deserve one star.

The review was translated from Russian using Google Translate. Show original Show translation
04.04.2018

Good day! Made 03/25/2018 in the online store Beethoven. Immediately paid, the courier after three days brought the order. And the cashback was not credited. I just can not understand what to check the store if everything is paid and everything has already been received.

The review was translated from Russian using Google Translate. Show original Show translation
05.04.2018

Good afternoon, Catherine!

Thanks for the comment. The time for cash back crediting is necessary for the store to be absolutely sure that the goods will not be returned, for the process of confirming the purchase and other technical issues when transferring data to us to the system.

Approximately your cashback will be confirmed - 24.04. If you need help - write.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
03.03.2018

Good day! She made an order, brought a courier, who immediately paid the full amount. The cashback was not credited for 3 months until it wrote to the support service. It is not clear what the store was expecting, what did it check? Why such a long confirmation? It is clear that Chinese stores confirm for a long time, until the parcel arrives, sometimes it takes more than a month. But here, when the store received the full amount at once .........

The review was translated from Russian using Google Translate. Show original Show translation
04.03.2018

Hello Sergey!

Thank you for your feedback. Each store has a specific period during which order information is processed. The Beethoven store has an average waiting time of 30 days.

According to data from your personal account, the issue has already been resolved.

There will be questions or suggestions for the service - write.

Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
21.02.2018

This is the most disgusting service I have ever met! Even 1 star is a pity for such a "pet shop"! On January 19 I ordered food, after 2 days I was supposed to deliver it, I sat on the right day at home all day but no one arrived! I called and found out the deadly news: it turns out that the store orders feed in Moscow (I made an order from Petersburg), although I am listed as a Petersburg store! And for this reason, you have to wait until 2 weeks (!!!) or more — they just cannot say (!!!) the order will arrive to them from Moscow and only after that it will be sent to the courier service and when they can deliver it - call back in a day! It took more than a month, and the order was not delivered to me, I called twice, they promised to sort out and call me back the next day, they did not call me! Today again turned to their cool center. I was told that they know nothing, there is no information from Moscow! And this store? Is it customer service? And after my call I received a letter that my order was canceled! I advise you to avoid such "sellers"!

The review was translated from Russian using Google Translate. Show original Show translation
19.01.2018

Ordered through the site, came and paid in the store. Cashback did not come. And now here I see an inscription that only for orders by courier delivery. Well, write it right away. And so it turns out fraud.

The review was translated from Russian using Google Translate. Show original Show translation
20.01.2018

Hello!

Thanks for your feedback. We are very sorry that this situation has happened.

If there are any conditions for receiving a cashback in a certain store, we will definitely publish this information on the store transition page so that our users always have the opportunity to familiarize themselves with this information.

If you have any questions - write. We will be happy to answer.

Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
07.01.2018

It was necessary to buy medicine for the dog. Found only here. Ordered in the online store with cashback 12.11.17. Order completed normally. Brought in 2 days. Of the three positions two or two specified. All brought flawlessly. But cashback is not charged, unfortunately. So it hangs on hold.

The review was translated from Russian using Google Translate. Show original Show translation
08.01.2018

Hello!

Thanks for your feedback.

Indeed, the approximate cash transfer date for this order has already expired. Write to us, please, through the "Help" section of your personal account. We will definitely try to speed up the process of crediting cashback to your balance.

We will wait for your appeal. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.01.2018

The store itself is good, but the online store is terrible. Made some order. Long had to wait for sms. In the personal account status has not changed. I went to the store where I ordered the pickup. They said that there was no such order at all (I had problems with the card. I received a card, filled out a questionnaire. A few days later I decided to register a card (or whatever it is called ...) and the data I entered do not correspond to the questionnaire ... I called in support, I they advised me to go to the store. I came in - asked to fill out the questionnaire again - instead of finding my profile and finding out who was wrong.

The review was translated from Russian using Google Translate. Show original Show translation
05.12.2017
43 days waiting for charges !!!
The review was translated from Russian using Google Translate. Show original Show translation
05.12.2017

Disgusting online store service! Cashback not wait. Order status - sent. Payment - no. And on it does not change 2 months.

The review was translated from Russian using Google Translate. Show original Show translation
22.11.2017

Excellent shop. There are no problems with orders and delivery. Once there was a controversial issue at a discount, with difficulty, but it reached the hotline, the girl provided information in full. Cashback is always charged. No complaints. Thank!

The review was translated from Russian using Google Translate. Show original Show translation
07.11.2017
And what's the trick? I now have a 10% discount in Beethoven, if I buy from here, then I lose it, right?
The review was translated from Russian using Google Translate. Show original Show translation
11.11.2017

Good day!

Thanks for the feedback. Do not worry, your discount will not be lost. You can make a purchase through our service at a discount and if it is profitable for the store to provide a reward for the order, the cashback will be credited.

Since when using promotional codes, coupons, discounts, bonus points and accumulative programs that are not on our website, as well as when paying with a card with cashback function or a bank bonus program, cashback may not be credited.

There will be questions and suggestions regarding the work of our service, be sure to write. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
16.10.2017
Pickup cashback does not apply. Do not look for logic here, it is not.
The review was translated from Russian using Google Translate. Show original Show translation
11.09.2017
The store is happy, but the estimated date of the cash back transfer has passed, and the cash back has not yet been credited.
The review was translated from Russian using Google Translate. Show original Show translation
20.06.2017
Disgusting online store service! The courier, threw the order on the floor and flee - in a hurry, he says. When I opened the box, it turned out that they had sent another feed (the invoice was the one that I actually ordered). Conclusion: wrong stock. Half a day trying to call the hotline. When, finally, I deigned to answer, the manager said that it was MY fault because I did not check the order with their hame courier (did I need to fight him or what?) I went for the second week, the food was never replaced, and, of course, no one thought to apologize. In general, the guys work great! Not another ruble will spend "horns and hooves" in this shop.
The review was translated from Russian using Google Translate. Show original Show translation
24.05.2017
Disgusting, misinforming store ... in 90% of cases, the feed with the status "In Stock" is actually not. At the same time do not call back and do not warn.
The review was translated from Russian using Google Translate. Show original Show translation
23.05.2017
Good store and good online store. At the expense of cashback buy cheaper than in the offline store.
The review was translated from Russian using Google Translate. Show original Show translation
30.03.2017
The site is unfinished. Information on the site is not accurate. Filled and saved fields disappear. You can leave a complaint only through the feedback form. The feedback form is provided with eye-captcha which is impossible to enter. After entering the wrong captcha, the claim text disappears. It is impossible to get through with a claim by phone number, take off.
The review was translated from Russian using Google Translate. Show original Show translation
20.01.2017
Great store for pet owners.
The review was translated from Russian using Google Translate. Show original Show translation