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Don't forget about Cashback rules and advices

Purchases at ASOS with cashback

Time for crediting cashback
Average waiting time for cashback: 30 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 45 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions
4% За оплаченный заказ нового пользователя магазина ASOS
1% За оплаченный заказ постоянного пользователя магазина ASOS

Внимание! Чтобы кэшбэк начислялся, при оформлении заказа необходимо пользоваться только российской версией сайта ASOS.
По всем заказам в магазине ASOS с использованием промокодов, которых нет на сайте интернет-магазина (персональным промокодам, студенческому промокоду, кодам Refer a friend), кэшбэк не будет начислен или будет отклонен.

Важно! Обращаем ваше внимание, что кэшбэк начисляется при оплате заказов в валюте: российский рубль. При изменении валюты сумма кэшбэка будет отображаться 0.00 рублей, но в ходе обработки кэшбэк изменится и будет правильно отображаться. Приносим свои искренние извинения за неудобства!

Кэшбэк не начисляется за заказы сделанные в мобильном приложении ASOS (Android или iOS).

Reviews on ASOS (306)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
16.10.2018
I made an order from the browser, which I use only for cashback, was charged instantly. I used the coupon from lety and since it was my first order with asos, cashback was 16% - very noticeable. When confirming the order there was a hitch (it was not confirmed within 45 days), I wrote to the support service, the issue was resolved within 24 hours.
The review was translated from Russian using Google Translate. Show original Show translation
16.10.2018
Before ordering you MUST go to the asos website from the lety shops website. My cashback is always activated. There are no problems yet. Great store, everyone is happy
The review was translated from Russian using Google Translate. Show original Show translation
08.10.2018

I switched, made an order as a new user - as a result of stats everywhere by zeros, you can only see that I switched to this store by reference, by buying it is not visible here .. in short, I am distressed.

The review was translated from Russian using Google Translate. Show original Show translation
15.10.2018

Hello!

Thanks for the comment.

It is important for us to understand the reasons why the cashback for the order was not charged in order to prevent their repetition in the future.

Without your help, we can not cope. Please respond to the open message №1440505, which was created through your account, section "Help".

We are waiting for your answer to help as soon as possible.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
27.09.2018

There were some problems with cashback. But after a couple of months, cashback is still accrued. All 4%, as a new user. Hire a star for waiting.

The review was translated from Russian using Google Translate. Show original Show translation
28.09.2018

Hello, Alexander!

Thank you for your feedback on our site.

Forgive me, please, for keeping the reward long. To clarify the reason for losing cashback, a request was sent to partners. The long waiting time is due to the fact that we work with stores not directly, but through affiliate programs. We were sincerely glad to receive a positive result for your order.

If you have any questions, please contact. Always ready to help.

Favorable purchases to you :)

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
26.09.2018

Placed an order 2 days ago, the package has already been sent, there should have been an increased cashback (as a new user), but he did not even fix.

The review was translated from Russian using Google Translate. Show original Show translation
16.10.2018

Hello, Catherine!

Thanks for the comment.

The cashback may not appear if third-party promotional codes, discounts were used in the order, our recommendations on how to make a purchase were not followed, or the conditions of the store were violated. To find the reason for the loss of remuneration, we created an appeal to the service of care. It is important for us to receive your answer for a detailed consideration of the situation. You can familiarize yourself with the appeal on the "Help" tab.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
25.09.2018

Repeatedly encountered problems with offset cashback. All the time I made an order in asos from a new account, always paid at the rate of a new user. During the promotion with x4 increase in cashback, I made an order, in the end, there should have been 16% cashback. As a result, I did not see the order of Letishops, I immediately wrote in support to deal with the situation. As a result, 4% cashback from the order was credited to my account, and the remaining 12% said that they would be credited after clarifying all the circumstances with partners. After the most interesting 2.5 months of waiting, I received a formal reply saying that the partners did not pay me a reward. The overall situation is most interesting. I made an order with a clean virtual machine, on which only chrome and the expansion of Letishops, the transition was read, and with cashback this is the situation. It is noteworthy that I have already encountered the same situation three times (from different accounts). It turns out very interesting and fun, in the future I plan to record the order process on video in order to somehow prove my point, otherwise justice, apparently, cannot be achieved.

The review was translated from Russian using Google Translate. Show original Show translation
26.09.2018

Good afternoon!

Thank you for the detailed description of the situation.

We are sorry that you had to face difficulties while working with our service. Cashback situations are unpleasant for us. According to your order, unfortunately, we were informed that the buyer came from another source. We can get a similar answer if in the process of processing a third-party resource overwritten our affiliate link or bonuses from other sources were applied.

We have partially compensated the cashback on order to support you. We hope in the future there will be no difficulties.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
23.09.2018
Cashback is fixed minutes after making a purchase. I read the reviews below, many had problems with cashbacks, thought I would have them. But no. All OK. The guys quickly corrected the situation.
The review was translated from Russian using Google Translate. Show original Show translation
20.09.2018
Excellent shop! Everything is super!
The review was translated from Ukrainian using Google Translate. Show original Show translation
15.09.2018

Activated cashback, but money does not come in expectation (

The review was translated from Russian using Google Translate. Show original Show translation
26.09.2018

Hello Vladislav!

Thank you for writing. It is very important for us to understand the question and help. To do this, we created an appeal to the service of care through your personal account, section "Help".

Answer, please, we are looking forward :)

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
14.09.2018

The transition was fixed, but there is no cashback after a month ..

The review was translated from Russian using Google Translate. Show original Show translation
26.09.2018

Hello!

Thanks for writing about the problem.

We will try to help you and understand the possible causes of such situations. We will be grateful if you respond to the appeal that we have created through your personal account. You can find it in the "Help" section - "My downloads".

We will wait for an answer.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
12.09.2018

Problemes, ordered the Fjallraven Kanken backpack, but the cashback is not displayed even in the potential view. The backpack has already arrived, and the cashback is not displayed at least as credited in the future.

The review was translated from Russian using Google Translate. Show original Show translation
23.09.2018

Hello, Catherine!

Do not worry, please, we will help to understand the situation. Already created a customer service call on your behalf. You can reply via the Help section of your personal account or by following the link: https://help.letyshops.ru/hc/ru/requests .

We will be waiting for your feedback.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
10.09.2018

Placed an order with your extension on the browser Chrome 10.09 at 21:30 Moscow time. When you click "Go to the store" - everything turns out, writes "Cashback activated." However, immediately after switching to the trash the color of the icon changes, a red “Cashback not activated” appears. Moved 4 times, all in vain. Friends, fix your service, it is simply impossible to use! PS order, apparently, passed without a cashback. Sense to keep your application, if there is no use? One nervy because of kopecks ...

The review was translated from Russian using Google Translate. Show original Show translation
25.09.2018

Good afternoon!

Thank you for the detailed description of the situation.

Our extension is really inactive on the ASOS Store page. This is due to the fact that the store prohibits the work of expansion on its website. Information about this we published on the store page. To get a cashback, you must make the transition before ordering the button "Go to the store." Even after the transition, the extension icon will remain inactive.

To help you deal with the non-appearance of a cashback, we have created a callback service. You can get acquainted with it and give an answer in the section "Help" - "My downloads".

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
10.09.2018

Like many before me, the promotional cashback did not work on the first purchase.

The review was translated from Russian using Google Translate. Show original Show translation
13.09.2018

Good afternoon, Valery!

Thanks for the comment.

After analyzing your account, we see that orders have already been made in the ASOS store. Increased cashback at the usual rate of 4% (16% at an increased percentage) is provided only for the first order in this store. For all repeat orders, a cashback of 1% is charged (4% at an increased rate). Cashback for your order credited at the rate of 4%.

Stores can distinguish between new users with constant in different parameters. For example: phone number, IP address, e-mail, postal address, etc. Unfortunately, partners do not provide us with this information.

There will be questions and suggestions for the service - be sure to write.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
02.09.2018
Instant Cashback! Often there is an increased percentage and promotional codes from lety, which allows significant savings. For orders with cashback I use a separate browser.
The review was translated from Russian using Google Translate. Show original Show translation
01.09.2018

Moved to the store, completed the order, and the cashback did not lock in (08/31/2018)

The review was translated from Russian using Google Translate. Show original Show translation
12.09.2018

Good evening!

It is very important for us that all questions and difficulties of our users are resolved. Therefore, on your behalf created an appeal to customer care. You can reply through your personal account, the Help section, or by following the link: https://help.letyshops.ru/hc/ru/requests .

We will wait for feedback.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
31.08.2018
Before ordering you MUST go to the asos website from the lety shops website. Only then keshbek is activated and you will be happy. I'm already on this pierced. Maybe someone already wrote. But repetition is the mother of learning)
The review was translated from Russian using Google Translate. Show original Show translation
31.08.2018

Fly all ride with Asos despite the fulfillment of all the conditions .. in fact, you and I have no influence on the fulfillment of all the conditions that they don’t pay you ... they don’t want to bear the responsibility although they have to sign an offer .. ))))) fly to the bottom ...

The review was translated from Russian using Google Translate. Show original Show translation
31.08.2018

Hello!

Thanks for the comment.

Anton, we sincerely wish that you encountered certain difficulties when working with our service. Indeed, it is very unpleasant when the cashback is not fixed. Anton, at the moment our application is waiting for 45 days.

We really want to understand the reasons and do everything possible to eliminate them. Therefore, we sent a request to our partners to find out why the cashback is lost. We cooperate with the store not directly, but through a special affiliate program. In this regard, communication is a little more complicated. Your messages are kept under control by care managers. As soon as the information from the partners arrives, we will report the result and will do our best to resolve the issue with accrual in your favor.

Once again, we apologize for the difficulties you have encountered.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
29.08.2018

The transition is fixed, cashback is not accrued ...

The review was translated from Russian using Google Translate. Show original Show translation
12.09.2018

Hello, Alexander!

Thank you for writing about the situation.

We will do our best to help. To do this, create a call to customer care on your behalf. You can respond to the appeal through the "Help" section of your personal account - "My downloads". We will wait for information from you.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
29.08.2018

I made an order during an increased cashback (16%) from my husband's new mail to a new address, a new client. Cashback from 25,000 should be in the region of 4.000r. Immediately not highlighted, and in the future is not credited. "They all understand" PEOPLE, if the cache is not immediately highlighted - DO NOT WAIT. In vain I did not refuse the order

The review was translated from Russian using Google Translate. Show original Show translation
29.08.2018

Hello Daria!

Thanks for the comment.

Unfortunately, we are still awaiting a response from partners.

From the history of your orders, we see that you have previously made purchases at the ASOS store. Increased cashback at the usual rate of 4% (16% at an increased percentage) is provided only for the first order in this store. For all repeat orders, remuneration is charged at a rate of 1% (4% at an increased rate). Cashback on your order is provided at the rate of 4% (1% * 4). The reward for the order we credited to your balance before receiving a response.

There will be questions - write, we will be happy to help.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
29.08.2018

Transition fixed goods purchased, cashback does not appear, the order was made on August 18

The review was translated from Russian using Google Translate. Show original Show translation
13.09.2018

Hello!

Thanks for the feedback left.

It is a pity that the cashback for the order was not fixed. There are a number of factors that could affect this. To help you understand this situation, we have created a call to care. You can get acquainted with it and give an answer in the section "Help" - "My downloads".

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
28.08.2018

For the second time, nothing will come from Asos

The review was translated from Russian using Google Translate. Show original Show translation
10.09.2018

Hello, Ludmila!

Thanks for the info.

It is important for us to help you in this matter so that such situations do not arise in the future. To do this, we created an appeal to the service of care. We are waiting for order information on the "Help" tab - "My downloads".

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
27.08.2018

Again, LetyShops is frustrating, the transition is fixed, but did not come.

The review was translated from Russian using Google Translate. Show original Show translation
08.09.2018

Hello Nikita!

Thank you for writing about the situation.

Do not worry, please do our best to help. To do this, create a call to customer care on your behalf. You can respond to the appeal through the "Help" section of your personal account - "My downloads".

We will wait for information from you. Have a great weekend!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
20.08.2018

The eternal problem with cashback from asos.

The review was translated from Russian using Google Translate. Show original Show translation
21.08.2018

Good afternoon!

Thanks for the comment.

If you have problems with crediting cashbacks on a regular basis, there are most likely some errors in the purchase algorithm or device from which orders are made. Unfortunately, some browser extensions, antiviruses, programs, and viruses can prevent cashback from being credited by rewriting affiliate links.

In order to understand in more detail the reason for losing cashback on your orders, we turned to our partners for help. Unfortunately, the answer has not yet been received. Your calls are monitored by our care managers. As soon as information from partners arrives, managers will immediately contact you.

We really want to understand the reasons and do everything possible to eliminate them and you are no longer worried about your cashback.

Hope for your understanding. We keep in touch.

Have a great day!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
20.08.2018

There was a transition to the store, the order was executed, and the cashback was not fixed (08/18/2018)

The review was translated from Russian using Google Translate. Show original Show translation
30.08.2018

Good afternoon!

Thanks for the comment.

It is important for us to analyze this situation and help to ensure that purchases with the service bring only positive emotions.

If it happens that the cashback for the purchase is not fixed, be sure to understand the reasons and give recommendations so that this does not happen again in the future. Colleagues from the service of care turn to partners, through which we cooperate with stores, to find out why the cashback did not appear. Since we cooperate indirectly with the stores, we get an answer on average within 2-4 weeks.

An appeal to the care service №1406940 has been created on your behalf. Please respond to the appeal so that we can help as soon as possible.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
20.08.2018
From the very first purchase, the cashback was credited instantly, with the second, some minor difficulties arose. I wrote in support and fixed everything. Thanks for the site!
The review was translated from Russian using Google Translate. Show original Show translation
19.08.2018

the transition is fixed, and the cashback does not appear. Transition to the ASOS website 08/19/2018 13:34

The review was translated from Russian using Google Translate. Show original Show translation
30.08.2018

Good afternoon, Nikita!

Thanks for writing to us)

Do not be upset, we will help you to understand why the cashback for the order did not fix. An appeal №1406938 to the care service has been created on your behalf. To respond to the appeal, go to your account, section "Help".

We are waiting for information from you.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
13.08.2018

and I have a transition, the purchase was, but the cashback was not credited, and not the first time already.

The review was translated from Russian using Google Translate. Show original Show translation
02.09.2018

Valentine, good day!

Thanks for the feedback.

It is important for us to help you in this matter so that such situations do not arise in the future. To do this, we created an appeal to the service of care. We are waiting for order information on the "Help" tab - "My downloads".

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
10.08.2018

the transition is fixed, the cashback is not accrued ... I have been carrying things for 500 thousand years, but it is not there yet (06/09/2018)

The review was translated from Russian using Google Translate. Show original Show translation
28.08.2018

Hello!

Thanks for the feedback left.

It is a pity that there was a loss of cashback. To find out the reason for non-remuneration, we created an appeal to the care service and sent information about the order to partners. Thank you for your assistance. Our manager will report the results as soon as they are received. To support you, the cashback was compensated before the partners answered. We hope in the future such situations will not happen again.

Write if you have additional questions. Always happy to prompt.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
05.08.2018

the same, the second time the transition is fixed (06/16/2018), but the cashback does not appear.

The review was translated from Russian using Google Translate. Show original Show translation
07.08.2018

Good afternoon, Oleg!

Thank you for reporting the loss of cashback.

To address the issue, we created an appeal to the service of care. Thank you for providing us with the necessary information. With it, we turn to partners to find out the reason for non-display of cashback. The manager will tell you about the results. The bonus for orders was accrued before receiving a response from partners. Thank you for being with us!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
31.07.2018

the transfer is fixed, the goods are bought, the cashback does not appear a month - the support refers to the fact that the store is waiting for a month (which in this case is the third person) ... you can always refer to some kind of uncle Vanya ...

The review was translated from Russian using Google Translate. Show original Show translation
31.07.2018

Hello Anton!

Thanks for the comment. We ask you not to get upset, we promise that we will do everything possible to resolve the issue in your favor. Together with you, we expect a response from partners.

The delay is due to the fact that we cooperate with all the shops / services not directly, but through special programs, so there is a delay in transmitting information to us. Your appeal is kept under control by our manager. As soon as the answer is received, we will immediately contact you.

Hope for your understanding.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
27.07.2018

Good afternoon. Thanks to the ASOS store. I like their range and discounts are good. I often make orders and get cashback on time. Thank you LetyShops!

The review was translated from Russian using Google Translate. Show original Show translation
16.07.2018

I ordered for the amount of 5,280 rubles, the premium account gives cashback up to 5.2%, that is, the maximum I should have received is 274.56 rubles, but I received 68.66 rubles, that is, cashback was 1.3% even less than the average percentage of 5.2 = 2.6 .

The review was translated from Russian using Google Translate. Show original Show translation
22.07.2018

Good afternoon!

Thanks for the response.

For the ASOS store, there are two cashback rates: for a new user of the ASOS store and a regular user. In the appeal created in your account, you reported that it was the second order in this store. Therefore, the partners gave the reward as for the regular user. You can get acquainted with the cash back terms on the store page on our site.

There will be additional questions or suggestions - write. Favorable for you shopping!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
15.07.2018

Thank you! There were problems with the accrual of cashback, but they were resolved with the help of the support service.

The review was translated from Russian using Google Translate. Show original Show translation
11.07.2018

NON-BUY-IN-THIS-STORE. NORMAL-BREAKFAST-STORE.

The review was translated from Russian using Google Translate. Show original Show translation
18.07.2018

Good afternoon!

Thank you for sharing your opinion about the store.

ASOS is an international store with a well-deserved reputation throughout the world. We very much want that purchases made through our service bring only positive emotions to our customers.

The care manager is already in correspondence with you in open circulation # 1382000. Please inform us of the order number you have difficulties with. We will try to help.

We would appreciate feedback.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
06.07.2018

He made an order in early May. The order was 16 thousand rubles. there was an option to use the promotional code for 15-20%, which would constitute a discount of 2600-3200 rubles. But I stumbled upon an advertisement that the cashback with asos was 28%. To which I was led. The benefit in this case would be about 4400 rubles. Cashback did not come to me, technical support has already been dismantled for 2 months. So thanks to Letishops, I lost about 3 thousand rubles.

The review was translated from Russian using Google Translate. Show original Show translation
08.07.2018

Hello Rodion!

Thanks for the feedback left.

We agree that a really unpleasant situation has occurred. We did not receive information about your order, so we had to contact our partners for information and a refund. Unfortunately, the response from the partners has not yet arrived.

The care manager Natalia keeps control of your appeal and monitors the change in the status of the request on request. As soon as the data arrive, we will immediately write in an open message.

We sincerely hope for your understanding, Rodion.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
03.07.2018
He made an order on June 30, but did not receive a cashback. I wrote in support and on July 3rd everything was charged. Thank you
The review was translated from Russian using Google Translate. Show original Show translation
02.07.2018

When ordering is not the first or even the second time, the cashback does not appear at all. Sheer frustration. Once I had to prove the purchase after going to the site. I don't want to get in touch anymore. Faster dial 500r for withdrawal and leave this service. The same problem (no cashback appeared) when ordering to Tmall on Aliexpress. Although the amounts are not small. And the problem appeared a month and a half or two ago. Before that, there were no problems with accruals. Transition conditions are always respected by me.

The review was translated from Russian using Google Translate. Show original Show translation
15.07.2018

Anastasia, hello!

Thank you for reporting difficulties.

The loss of cashback can be influenced by several factors, including: the work of third-party extensions in the browser, visiting other sources at the time of purchase, the use of third-party discounts, promotional codes, or violation of the conditions of the store.

To help you understand this issue, we have created an appeal to the service of care, We will be happy to receive information about orders on the tab "Help" - "My Appeals".

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
27.06.2018

which time I try to order from this site, using cashback, but never got it, offensively

The review was translated from Russian using Google Translate. Show original Show translation
11.07.2018

Good afternoon, Yuri!

Thank you for writing to us and informing you about the non-cashback. We really want the use of the service to be comfortable for you and bring only pleasant emotions.

It is important for us to help understand the reason for the loss of remuneration. However, without your help, we can not cope. From your account created an appeal number 1372397 to the service of care. You can respond to the appeal through the "Help" section of your personal account.

We would appreciate feedback.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
25.06.2018

Good afternoon, today received an order from ASOS, delivery via Pony Express to the point of issue. The package with the order was not sealed, or rather it was sealed so poorly that it was fully opened. Good thing I ordered only one thing, everything seems to be in order. Please send to your partners to pay attention to the work of the sending service. Many thanks! Tatyana

The review was translated from Russian using Google Translate. Show original Show translation
25.06.2018

Hello Tatiana!

Thank you for sharing your opinion on the purchase. We will pass on your feedback to our partners.

We are sure that it is very important for them that the goods come in quality and delight their customers.

Have a nice and useful shopping!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
21.06.2018
I regularly buy clothes and shoes on this site! Prices for branded clothing are much lower than in local stores (for example, famous-brand sneakers cost 2-3 thousand cheaper) I always get cashback! Once I got under the action and used the promo code from Letishops for 3000 rubles! Bought for 10,000 rubles and 3,000 rubles still got cool stuff! :) Well, plus the usual cashback is still back :)
The review was translated from Russian using Google Translate. Show original Show translation
21.06.2018

The cashback for the purchase of the 14th day is not “pending”, it’s not at all! She wrote in support of Asos, it is sent here. Please solve this question. You have eternal crashes during high cashback periods. Taking into account 16% of my cashback should be 4.000r. I threw my "own" 500 years old, and then what? And I learned) and your trial with the store does not end with anything good. Communicated with girls who have exactly the same situation since March / April. They sit with your "compensation" 500-ruble and that's it.

The review was translated from Russian using Google Translate. Show original Show translation
21.06.2018

Hello Daria!

Thanks for the comment. Previously, we sent a request to partners and are still awaiting a response. According to the data from your account, the cashback has already been credited to the balance in full at the rate of 4%.

Increased cashback at the usual rate of 4% (16% at an increased percentage) is provided only for the first order in this store. For all repeat orders, remuneration is charged at a rate of 1% (4% at the increased rate).

As soon as the system receives a response from partners about the reason for non-payment of funds - we will certainly write to you in circulation.

We hope that the solution to the situation will not be delayed. Have a nice day!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
20.06.2018

Good afternoon! I made an order today (20.06.), There is no cashback for waiting. Thank you

The review was translated from Russian using Google Translate. Show original Show translation
29.06.2018

Hello!

Thank you for report.

To understand this situation and help you, we have created a call to the care service on your behalf. You can familiarize yourself with the appeal and respond through the "Help" section of your personal account, the "My Appeals" tab.

We will wait for information from you. Have a nice day!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
20.06.2018
The app works well. Cashback comes, no problem. Even if the store did not give a cashback ... then you did something wrong ... Believe ... it’s about you and the store ... Support immediately answers, helps you find your mistakes and explains where they were made. Yes, everything is great. Other applications are even worse ... believe me!
The review was translated from Russian using Google Translate. Show original Show translation
19.06.2018

I issued 2 orders, when I went, I wrote that the cashback was activated. There is nothing waiting, I wrote an appeal to support, then we'll see.

The review was translated from Russian using Google Translate. Show original Show translation
20.06.2018

Hello!

Thanks for the comment.

Unfortunately, we have not yet received a response from you. Care Manager Catherine awaits information on the order to help in this situation.

Please respond to the open request # 1367989. We will do our best to resolve the request. You can find it here: https://help.letyshops.ru/hc/ru/requests .

Thanks in advance for the information provided.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
19.06.2018

Good afternoon. Made an order on May 5, wrote in support of May 7, promised that they would answer in 3-4 weeks today already on June 19. There is no cashback.

The review was translated from Russian using Google Translate. Show original Show translation
20.06.2018

Hello!

Thanks for the comment.

The likely reason for non-cashback for your order was the impact of ad-blocking extensions installed in the browser. Cashback on request was indeed partially refunded. If we receive a confirmation from the store, the cashback amount will be displayed on your balance.

Unfortunately, according to your request, we have not yet received a response from our partners. As soon as the information is provided, the care manager Vitaly will contact you and give you all the details.

We hope for your loyalty. Have a nice day!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
18.06.2018

Good afternoon, I made an order, there is no cashback on hold.

The review was translated from Russian using Google Translate. Show original Show translation
19.06.2018

Hello Rodion!

Thank you for writing about the situation.

We will definitely try to help in resolving the issue. For consideration of the issue we need your assistance, so please specify some information about the order and send it a screenshot from the personal account of the store.

You can find the appeal by clicking on the link: https://help.letyshops.ru/hc/ru/requests .

Thanks in advance for the answer.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
18.06.2018

Good afternoon. I made an order on June 15, cashback is not waiting

The review was translated from Russian using Google Translate. Show original Show translation
19.06.2018

Hello, Natalia!

Thank you for writing to us. After reviewing your personal account, we noticed that you have already created an appeal to the care service to resolve this issue. The manager will return with an answer within a day.

Thank you for shopping with us.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
17.06.2018

Good afternoon! Made an order today (17.06.), There is no cashback for waiting. Thank you

The review was translated from Russian using Google Translate. Show original Show translation
18.06.2018

Good afternoon, Olga!

Thank you for reporting the deduction. From your account, we created a call to the care service: 1366962. Please send our manager the information necessary to resolve the issue. You can see the answer of our manager by selecting "My Appeals" in the "Help" section: https://help.letyshops.ru/hc/ru/requests .

Any questions, please write.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
16.06.2018

Good afternoon, I made an order today, there is no cashback on hold.

The review was translated from Russian using Google Translate. Show original Show translation
17.06.2018

Daniel, hello!

Thank you for reporting the loss of cashback.

We noticed that a call to care was filed from your account. Our manager will answer you shortly and help in solving the issue. You can see the answer of the manager on the tab "Help" - "My downloads". Also, you will receive a notification in the mail, which is tied to the account. Together we will be able to find the reason for not earning cashback in order to avoid similar situations in the future.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
14.06.2018

Good afternoon, I made an order now, there is no cashback waiting

The review was translated from Russian using Google Translate. Show original Show translation
15.06.2018

Hello, Ilya!

Thank you for writing. Do not worry, we will definitely try to help you in resolving this issue. To do this, we created a customer service call on your behalf. You can answer through your personal account, the section "Help" - "My downloads".

We will wait for feedback. Have a nice day!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.