Purchases at AliExpress with cashback in Spain
*list of the shops which do not provide cashback.
* Non-affiliated products are the products from the stores that are not participants of the AliExpress affiliate program. For any such product AliExpress credits only 1% of cashback regardless of the product category.
It may take up to 5 days for cashback for your order made on AliExpress to appear in your account with "Pending" status.
- for the VAT (value added tax) that is included into each order amount;
- if a product value is too low and the possible cashback amount is less than 0.01 USD;
- for orders from the "3 for $5.99" section;
- any goods from Plaza section;
- if the item was added to the cart of your "Wish List" before activating cashback;
- any orders for which a dispute has been opened;
- any purchases of gift certificates, coupons, payment discounts;
- any additional services (delivery, wrapping, mobile phone topping up, and so on);
- any orders made using several AliExpress accounts with coupons;
- if the seller changes price after the item has been added to your cart;
- if the order's status is "Awaiting Payment" for more than 3 days.
- Please note that the store may split orders, so the increased cashback can be applied to the first orders that appear in the store's system.
- Usage of any kind of promotional codes may lead to that cashback will not be credited.
- The order number on AliExpress can slightly differ from the one shown in your LetyShops account.
- The maximum cashback amount for one order is $40.
- The cashback amount credited to your account balance may vary from the amount displayed before. This is caused by the conversion of rates between the shop's and your account's currencies.
Reviews on AliExpress (7146)
Therefore, we publish only our customers' reviews.
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I was upset that the cashback did not come, but my problem was solved within 24 hours, thanks, guys.
Good evening! Neither from 09.03, nor for 17.03 for some reason I see no cashback.
Good evening!
Thank you for your feedback.
According to the data from your personal account, you have already created an appeal to the care service and this issue is being resolved. Don't worry, please, we will definitely try to help you.
All the best!
Sincerely,
LetyShops team
I left a review yesterday but it was deleted. 03/18/18 I made 6 orders in Alliexpress and only one was displayed, and this is not the first time.
Good afternoon, Dmitry!
Thank you for your feedback. We checked the information, unfortunately, we did not record that you left a review on 18.03. All reviews are moderated, saved in the system and cannot be deleted. We noticed that you have already created an appeal to the care service to find out the reasons for not accruing cashback. Please don’t worry, we will do our best to help you.
If you have any questions and wishes about the work of the service - write, we are always open to communication.
Sincerely,
LetyShops team
Confirmed receipt of goods, cashback has not yet been confirmed.
A similar situation, cashback was not credited for purchases made on March 17, 18.
Good day!
Thank you for your feedback. We ask you not to be upset. We promise that we will do our best to find out the reasons for not accruing cashback and resolve the issue.
According to your account data, we noticed that you have already contacted the care service for help. The manager has responded to your request and looks forward to receiving feedback from you. Please respond to the appeal.
Have a good day!
Sincerely,
LetyShops team
Recently, cashback has not been credited to Ali Express from other stores until the norm
Good day, Sergey!
Thank you for your feedback. It is important for us that every order made through our service is automatically recorded in your personal account.
On your behalf, we have created a care ticket. Please respond to the appeal, we will definitely try to help you and find a cashback. Have a good day!
Sincerely,
LetyShops team
03/19/18 made a purchase, again the cashback did not appear. In general, for the last 3-4 purchases, cashback did not appear, it appears only through the support service. If you have problems with the application, well, write that the application does not work, so as not to mislead people! In general, I'm tired of writing to the support service after each purchase.
Good day!
Thank you for your feedback. Usually, cashback for orders is fixed within 24 hours from the date of registration. According to the data from your account, it can be seen that the issue with the accrual of remuneration has already been resolved.
Our team is testing and verifying the mechanism for fixing data transfer from an Android application, since it is very important for us that the cashback is recorded successfully. So far, we have not identified any problems with fixing due to incorrect operation of the application.
If you have any questions - write.
Sincerely,
LetyShops team
Now, in order to get cashback, you need to contact the support service in each case
Good afternoon, Vitaly!
Thank you for your feedback. Unfortunately, sometimes cashback is lost.
It is very important for successful accrual to adhere to the rules for making purchases with cashback: https://letyshops.ru/pravila, as well as the conditions that are published on the store page.
Every day we are working to improve our service, we make many test orders in different stores / services, and we are sure that if you follow all the rules, there should be no problems with fixing orders.
If you have any questions, please contact. Have a good day!
Sincerely,
LetyShops team
Cashback was not given from three orders
Hello Irina!
Thank you for your feedback. Remuneration for orders is fixed automatically based on data from the store. If the cashback for your orders was not displayed, most likely there was an error in the checkout algorithm or the reason is still in the device from which the orders were made.
It is very important for us to understand the reason for the non-accrual and resolve the issue. Therefore, from your personal account, we have created an appeal with clarifying questions. Please respond to the appeal.
We sincerely hope that in the future, each of your orders will be recorded automatically.
Sincerely,
LetyShops team
Also on March 17 I made 2 orders, but the cashback was not reflected ...
Good day!
Thank you for your feedback. We share your indignation from what happened, because we also did not receive a reward for the order.
As a rule, cashback for an order is not displayed automatically if the rules for making a purchase are violated. The remuneration is fixed on the basis of the information that the store sends to us.
There may be several reasons, but your personal account indicates that you are familiar with the rules and the probability of making a mistake is small.
From your account, we have created a request to the customer care service. Please, respond to the appeal through the "Help" section. We promise that we will do our best to resolve this issue and with our recommendations we will try to protect you from losing cashback in the future.
Have a nice day!
Sincerely,
LetyShops team
