*list of the shops which do not provide cashback.
* Non-affiliated products are the products from the stores that are not participants of the AliExpress affiliate program. For any such product AliExpress credits only 1% of cashback regardless of the product category.
It may take up to 5 days for cashback for your order made on AliExpress to appear in your account with "Pending" status.
I bought a coffee machine today in TMall cashback is not displayed.
Hello Andrei!
Thank you for your comment. The fact is that cashback for orders from the Tmall category is fixed for 15 days.
Also, we want to draw your attention to the fact that in order to receive a cashback from this category, you need to follow the special link placed in the store description.
If you have any questions or difficulties - be sure to write.
Good weekend!
Sincerely,
LetyShops team
Good day! Purchases from Aliexpress and ASOS sites have been on the way for a long time, and cashback has not been credited yet.
Hello, Tatyana!
Thanks for writing to us. Don't worry, cashback will be credited to your balance.
The process of order confirmation and cashback crediting is automatic, and as soon as the stores send the corresponding confirmation, the order status will change to “Enrolled”. Time for crediting is necessary for shops to be completely sure that you will not return packages, for the order confirmation process and other technical delays that may arise.
You can view the maximum date for crediting cashback for each order. To do this, hover your mouse over the question mark next to the order status.
If you have additional questions - please contact us, we are always happy.
Sincerely,
LetyShops team
does not open. loaded and loaded. cashback is not credited. it was so great at first.
Good day!
Thanks for reporting the issue.
It is important for us to understand the current situation and help you.
A customer care call has been created through your account. Please respond to the appeal and report the problem in more detail in order to resolve the issue as soon as possible.
Sincerely,
LetyShops team
Also, something is not credited today.
Hello Dmitry!
Thanks for writing to us. An appeal to the care service # 1335311 has been created through your account. We will analyze the situation and help you.
If you have additional questions - contact us, we are always happy.
Sincerely,
LetyShops team
The mobile application on the iphone stopped opening. Opens only in the browser, all prices are in dollars :(
Hello Arthur!
Thanks for your feedback.
Unfortunately, at the moment we are really seeing a problem with the transition to the Aliexpress app from devices based on IOS. We hope that updating the Aliexpress app will solve this problem. You can make purchases from the mobile app following this algorithm .
If you have other questions - write. Have a nice evening!
Sincerely,
LetyShops team
Since yesterday, cash back has not been credited (after purchase).
Hello Maria!
Thank you for your feedback. Do not worry, please, we will do our best to understand the reason for not accruing cashback and resolve the issue. An appeal to the care service has been created through your personal account. To respond to the request, please follow this link: https://help.letyshops.ru/hc/ru/requests.
Waiting for your reply.
Sincerely,
LetyShops team