Cashback is credited only for the article net value excluding the value added tax, all other taxes and fees and the additional costs for delivery and shipping.
The cashback came to me only partially after 4 months because the shop never responded to Letyshop's request. The letyshop team did very well given the situation but I do not recommend trusting Stradivarius to get some money back
Hi Camilla!
I hope you are fine.
By reviewing all of the information in our system, your request has been sent to the store for review. I am very sorry, but we have not received the response from the store. We know you were hoping to get that refund, but we were left with no reward.
Unfortunately, in this case, we cannot compensate the full amount of the cashback, so we have credited a bonus from LetyShops funds to your balance.
Sincerely, LetyShops team