Кешбек не нараховується або буде відхилений за:
- ігрову консоль Sony PlayStation 5;
- купівлю подарункових сертифікатів, купонів, знижок на оплату і карток оплати рахунків;
- попередні замовлення;
- замовлення по безготівковому розрахунку (за рішенням Moyo.ua);
- замовлення, оплачені бонусами. Якщо оплата була частковою, кешбек нарахується на суму без урахування бонусів;
- замовлення, оформлені в додатку Moyo.ua;
- замовлення з регіонів, в які магазин не доставляє замовлення;
- замовлення, зроблені з корпоративної адреси @moyo;
- замовлення, зроблені співробітниками Moyo.ua.
- за замовлення, оплачені карткою з функцією кешбеку (наприклад, А-Банк, Спортбанк, Sense Банк, Моно тощо). Ця умова діє на період промо Moyo UA і даних банків. Замовлення, оформлені з використанням партнерського кешбеку від банків, будуть відхилені під час звірки.
Що робити, щоб отримати кешбек:
1. Відключити блокування реклами.
2. Якщо в замовлення потрібно внести зміни, необхідно скасувати початкове замовлення через кол-центр, а потім заново оформити замовлення через LetyShops.
3. Замовлення по безготівковому розрахунку оформляти без індивідуальної знижки від магазину.
4. Юр.особам необхідно купувати товари за ціною сайту, щоб отримати кешбек.
Відповідно до умов та положень магазину, будь-які запити щодо втраченого або відхиленого кешбеку мають бути подані протягом 6 місяців після здійснення покупки.
For some unknown reason, the browser affects the appearance of the cashback. When placing an order through firefox, there is no cashback on moyo, just like on the outlet. And in chrome, everything is a bunch and without question. Ali, Fasttech, Gearbest and Fox without any problems. The water is dark in the clouds.
Good afternoon, Pavel!
Thank you for your feedback. Most likely, extensions are installed in the Mozilla Firefox browser that block our affiliate link and the stores do not receive the information that we brought buyers.
Try disabling all third-party extensions in your browser and each of your cashback will be successfully credited to your balance.
If you have any questions, be sure to write. Have a good day!
After contacting, cashback was credited for 2 purchases.
I received cashback for all my purchases. Follow the recommendations - and you will be happy = D the store is not bad, a wide selection of goods, a big plus - you can arrange self-pickup from the store and you don't need to overpay for delivery.
Cashback did NOT come.
Hello!
Thanks for your feedback. Indeed, the waiting period for the cashback for your order has already expired.
According to the data from your personal account, you have already created an appeal to our care service. Please send a screenshot of your order for circulation, we will definitely try to speed up the process of cashback crediting.
We will be waiting for your letter. Have a good day!
Sincerely,
LetyShops team
As well as with others, I placed an order with the included cashback (yes, I checked it on the website of the Letishops itself) and naturally no cashback came and there was no hint of it, a day after the order was taken (the section awaits confirmation is also empty). The support of Leti himself replied that the order was not registered with them. All photos of the order, its payment and confirmation that it has been received is there, as well as the mark on the website of the Letishops itself about the transition (activation) of the cashback at the time of purchase. I do not recommend the site, due to luring the client with a high cashback and not paying it. There were also jambs with delivery, they said that after 20 minutes you can pick it up, arrived more than an hour later and sat in the car for another hour because there was a "system failure" and because of this they could not bring the order for 2 hours, despite the fact that the manager called twice and both times said that you can drive up to pick up in 20 minutes.
Hello Arthur!
Thank you for your feedback. Let's not hide that sometimes cashback is lost. Often the reason for the loss is a violation of the purchase algorithm or the device from which orders were made. Some extensions, programs, viruses, can replace our affiliate link. Thus, the stores consider that you came through a third-party link and do not charge us a reward.
Here are some recommendations to help you successfully get cashback on future purchases: https://letyshops.com/pravila
We are grateful to you for contacting our Customer Care Service. We ask you not to worry, the manager with whom you are in correspondence has already sent a request to the appropriate store manager to find out the reason for not accruing commission for the order. As soon as we receive a response from partners, we will contact you through the "Help" section and try to help.
If you have any questions - be sure to write.
Sincerely,
LetyShops team
Cashback does not work in this store. I moved from the site to the store, made an order, the cache was not displayed (although the store got 3 orders at once, changed the payment methods). I took the order the next day. Information about the cashback has not appeared.
Hello Irina!
Thanks for your feedback. We are very sorry that you are faced with a situation of non-accrual of cashback for your order.
To resolve the issue, please write to us through the "Help" section of your personal account, we will definitely try to figure out why the cashback on the order was not displayed automatically, and help you in this situation.
We will be waiting for your request. Have a good day!
Sincerely,
LetyShops team
Firstly, after ordering, cashback did not appear. Secondly, these .. They sent me a used blender (or from the window). Don't buy kitchen appliances from them.
Hello, Alexander!
Thanks for your feedback. We are very sorry that you are faced with a situation of non-accrual of cashback. According to the data from your personal account, your question has already been resolved in circulation.
We hope that such situations will not happen again. Have a nice day!
Sincerely,
LetyShops team
I agree with Denis - cashback does not work for them. All my orders were paid out of pocket support. Who orders - immediately screen at all stages, tk. almost certainly cashback will not be displayed. Overall, the store is not bad!
Good day!
Thanks for your feedback. It is a pity that you have encountered difficulties in calculating cashback in this store. Orders from the Moyo UA store are successfully recorded in our system and cashback is credited.
Every day we work to improve our service and make many test orders, and we are sure that if you follow all the rules for making purchases with cashback when placing orders, then there will be no problems with fixing orders.
If you have any questions and wishes regarding the work of our service, be sure to write. Have a nice day!
Sincerely,
LetyShops team
Good afternoon, Denis!
Thank you for your feedback. We are sincerely sorry that the cashback for your orders was not automatically registered. We are very grateful to you that you place orders in accordance with the rules for making purchases with cashback, however, some browser extensions and programs may unfairly substitute our affiliate link and thereby take all your cashback for themselves.
Believe me, it is very important to find out the reason for not accruing cashback, so we contacted the store and are waiting for a response about your order. We do not cooperate with all stores directly, but through affiliate programs, so you need to wait a little longer for an answer than we expect.
Do not worry, please, the care service manager keeps control of your appeal and as soon as we receive an answer, we will immediately contact you and try to help.
For your second order, we have also sent a request and hope to receive a positive response.
If you have questions and suggestions about the work of our service, be sure to write. Have a good day!
Sincerely,
LetyShops team