Purchases at YVES ROCHER RU with cashback in Brazil

Dear Andrey Alexandrovich,
Thank you for your interest in Marc Yves Rocher.

Andrei Aleksandrovich, we assure you, we have all the necessary documents confirming the conformity of all products to the requirements of TR CU 009/2011. Technical regulations of the Customs Union “On the safety of perfumes and cosmetics”: these are the protocols of the corresponding product tests, a declaration of conformity, or if necessary, a certificate of state registration Information on registered declarations of conformity can be found in the state register on the website of the Federal Accreditation Service: https://pub.fsa.gov.ru/rds/declarat ion , and on the issued certificates of state registration (tanning, chemical peels, brighteners, waxes) - in the state registry on the website of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare: http://fp.crc.ru/evrazes/?type=list .

In addition, we confirm that the bulk of our products are manufactured in our factories in France.

The inscription "made in EEC" (made in the European Economic Community), which you may have noticed on some of our products, allows us to produce certain types of products in Ireland, in cases where our French plants cannot produce enough products to saturate demand. It should be noted that our factories in France produce Yves Rocher products for all countries of the world. In addition, we set up production of a dedicated group of products in Russia, namely in the Leningrad Region. However, we still transport all the necessary ingredients for the production of these products from France.

Therefore, you can be absolutely sure of the authenticity of the products you purchase.

Returning to the order you placed and its cancellation, we would like to once again recall the procedure established by the company, which the contact center specialists already informed you when you contacted by phone: on December 17, 2019 we received a notification from you that the order, issued on the site December 17, 2019 is not relevant for you, but since it was already in the assembly, there was no technical possibility to cancel it and not send it. Therefore, the parcel was sent to the post office, and in parallel with the dispatch, the procedure for recalling parcels through the Russian Post was launched. Currently, the package is at your post office.

Andrei Alexandrovich, if the order is still not relevant for you, please do not pick it up. In turn, we guarantee that a refund of 1513 rubles paid by you on the website for order No. 347887606 will be made to your bank card as soon as the parcel is sent back to the company from the post office. The minimum term for transferring funds to a card by a bank is 3-5 business days. But the timing may vary depending on the rules of the bank that issued the card, from 2 weeks.

Thank you for your understanding.
Team Yves Rocher.

Good day!

Thanks for the nice words and for being with us! We will definitely give Katya! :)
It is always a pleasure to take care of our users.

Yours faithfully,
LetyShops team

Good afternoon, Svetlana!

Very sorry :(
We recommend installing our extension in a browser. It will remind you to activate cashback.

Yours faithfully,
LetyShops team

Igor, good afternoon!

Indeed, our extension does not work correctly. This is a technical error. Sorry, please, for temporary inconvenience.

To receive a cashback, make a direct transition from our service to the store.

Respectfully,
LetyShops team

Respectfully,
LetyShops team