Purchases at YVES ROCHER RU with cashback in Brazil

Good day!

Alexander, cashback might not appear due to violation of the terms of the store / recommendations or due to an error in data transfer. We are always ready to understand the situation and help if the order is redeemed.

Yours faithfully,
LetyShops team

Good afternoon!

The amount of cashback that is "Pending" may change during data processing.
Cashback is credited to the balance correctly. 4.4% of the order amount 897 rubles = 39.47.

Yours faithfully,
LetyShops team

Good afternoon!

Partners need time to process and transfer information :) The deadlines are on the store page, and the date of enrollment can be seen in your personal account. Until 07.01, cashback must change its status.
Yours faithfully,
LetyShops team

Good day!

Partners need time to process information and transfer commissions. For YVES ROCHER RU, the maximum waiting time is 100 days.
Do not be sad :) As soon as the cashback is credited to the balance, the status of the account will be LetySilver.

Please note that when applying promotional codes or coupons, cashback is not credited according to the terms of the store.

Respectfully,
LetyShops team

Dear Andrey Alexandrovich,
Thank you for your interest in Marc Yves Rocher.

Andrei Aleksandrovich, we assure you, we have all the necessary documents confirming the conformity of all products to the requirements of TR CU 009/2011. Technical regulations of the Customs Union “On the safety of perfumes and cosmetics”: these are the protocols of the corresponding product tests, a declaration of conformity, or if necessary, a certificate of state registration Information on registered declarations of conformity can be found in the state register on the website of the Federal Accreditation Service: https://pub.fsa.gov.ru/rds/declarat ion , and on the issued certificates of state registration (tanning, chemical peels, brighteners, waxes) - in the state registry on the website of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare: http://fp.crc.ru/evrazes/?type=list .

In addition, we confirm that the bulk of our products are manufactured in our factories in France.

The inscription "made in EEC" (made in the European Economic Community), which you may have noticed on some of our products, allows us to produce certain types of products in Ireland, in cases where our French plants cannot produce enough products to saturate demand. It should be noted that our factories in France produce Yves Rocher products for all countries of the world. In addition, we set up production of a dedicated group of products in Russia, namely in the Leningrad Region. However, we still transport all the necessary ingredients for the production of these products from France.

Therefore, you can be absolutely sure of the authenticity of the products you purchase.

Returning to the order you placed and its cancellation, we would like to once again recall the procedure established by the company, which the contact center specialists already informed you when you contacted by phone: on December 17, 2019 we received a notification from you that the order, issued on the site December 17, 2019 is not relevant for you, but since it was already in the assembly, there was no technical possibility to cancel it and not send it. Therefore, the parcel was sent to the post office, and in parallel with the dispatch, the procedure for recalling parcels through the Russian Post was launched. Currently, the package is at your post office.

Andrei Alexandrovich, if the order is still not relevant for you, please do not pick it up. In turn, we guarantee that a refund of 1513 rubles paid by you on the website for order No. 347887606 will be made to your bank card as soon as the parcel is sent back to the company from the post office. The minimum term for transferring funds to a card by a bank is 3-5 business days. But the timing may vary depending on the rules of the bank that issued the card, from 2 weeks.

Thank you for your understanding.
Team Yves Rocher.