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Purchases at Ситилинк with cashback in Brazil

Waiting time for crediting cashback
Average waiting time for cashback: 40 days
Maximum waiting time for cashback: 110 days

На данный момент наблюдаются задержки в отображении кэшбэка. Кэшбэк может появиться в кабинете в течение 1-го месяца после оформления покупки. Партнеры уже работают над решением этого вопроса. 

Если вы совершили покупку, и кэшбэк не появился в течение месяца, пожалуйста, подайте заявку в личном кабинете LetyShops.
 

Важно! Кэшбэк не начисляется:
- за услуги клиентам;

- за установку техники;

- за программу доп. сервиса;

- за подарочные сертификаты;

- за оптовые заказы (больше 3 позиций одного наименования или товаров одной категории в одном заказе); исключением являются товары из раздела "Расходные материалы";

- при совершении заказа от имени юридического лица либо его представителя*;

- если ваша карта клиента использовалась в заказах юридических лиц.

 

*Представителем юридического лица считается физическое лицо, к аккаунту которого привязан один или несколько аккаунтов юридических лиц.

Reviews on Ситилинк (347)

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We want the feedback to be helpful to people who buy with the cashback in Letyshops.
Therefore, we publish only our customers' reviews.
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11.01.2021

Since registering with the Letishops service (mid-November 2020), I have made purchases for 90 thousand rubles. in Citylink. The purchases were made according to all the rules of the Letishops cash back service. So far, no cashback has been displayed. There are screenshots of purchases, screenshots of transitions to these numbers and times too. I will go to the principle

The review was translated from Russian using Google Translate. Show original Show translation
12.01.2021

Good day!

For your orders, we sent a request to partners to find out the reasons for not accruing. The processing of the application will take place automatically as soon as we receive the information. We are waiting for information together :)

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
05.01.2021

The store is full of shnyaga, not once in a couple of years has not credited a cashback for good from a single order, always recovery. Cashback is just microscopic, you can't see it under an electron microscope. For purchases of 10,000-20000r, 1-10 rubles are returned, and then through ordeals and humiliation with screenshots and proof that I am not a legal person. It would be better to remove these greedy people in Letishops. Their technique is far from the cheapest, even expensive, the service is almost at the level of the saleswoman of the USSR from the vegetable - they do not wait for you there, you are like a challenge for them and for your sake you need to raise your ass from the chair, so that with you as slowly as possible, with the movements of a sloth to complete your order, which was formed a day ago, and no one even bothered to complete it. Although an SMS comes after registration, expect a complete set and a second SMS ready to be issued within an hour. In general, my opinion, do not connect, the markup in the store for goods + 30% of the prices in other stores, cashback 0.0001%, while 30 more cases out of 30 will have to fight for these pennies, the staff is also so-so.

The review was translated from Russian using Google Translate. Show original Show translation
06.01.2021

Good day!

It is also important for us that the cashback is recorded. Non-accrual may occur due to violation of the terms of the store, so there are clarifying questions.
We see that you have already applied for cashback in your personal account. It will be processed automatically. Please track the status :)

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
30.12.2020

I just read the answer from a Letyshops representative to one of the reviews: "Citylink has established itself as a reliable partner." You are probably joking ... On November 11, I made a purchase in Citylink for 20150 rubles. Moreover, the entire purchase process was recorded by the screen recorder in the video, where it can be seen that everything was worked out according to the rules of both Letyshops and Citylink. However, the cashback was not recorded. Letyshops searched in his records, searched for a long time, then, judging by the comments to the request, sent a request to Citylink. They promised that they would figure it out within 8 weeks. Now the information about the pending decision has changed for 3 months. Is this called a "reliable partnership"? I will disappoint you. This is called cheating. Most likely it is Citylink that deals with it, but for users of your service it looks exactly like your "jamb". And certainly there is no question of reliability.

The review was translated from Russian using Google Translate. Show original Show translation
31.12.2020

Good afternoon, Pavel!

The number of received and confirmed orders in the Citylink service does not really allow us to doubt the reliability of our partners. Yes, unfortunately, cashback can be lost. This can be influenced by several factors, including:
- extensions and antiviruses that are installed in the browser;
- visiting other sites during checkout;
- error when transferring data from the store;
- non-observance of the conditions or rules for making purchases with cashback.

In such situations, we are always ready to understand and help by submitting a request.
We do not cooperate with the store directly, but through a special affiliate program, so the solution of the issue takes time. Unfortunately, we cannot speed up the process.
Do not make hasty conclusions :) We expect a response and a commission together with you, because we are also interested in resolving the issue.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
24.12.2020

In October, I made a purchase in Citylink for 67 thousand, the cashback was supposed to be about 1000 rubles. The store did not respond to the request and did not transfer the cashback for the order. Letishops accrued a consolation bonus, thanks for that, but a question for you: why do you continue to cooperate with Citylink if they do not transfer cashback? Why cheat people? In any case, I will not buy anything else in Citylink.

The review was translated from Russian using Google Translate. Show original Show translation
24.12.2020

Good day!

Citylink has established itself as a reliable partner, and user orders enter the system.

Unfortunately, the store did not send information on your purchase. For their part, they tried to support with a bonus, although they themselves did not receive a commission.
We believe that the recommendations of the care service manager will help you avoid losing your cashback in the future.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
22.12.2020

I made several orders. Cashback from Citylink has never appeared.

The review was translated from Russian using Google Translate. Show original Show translation
22.12.2020

Good day!

Cashback might not appear if the conditions of the store / purchase algorithm were violated or an error occurred during data transfer.

We see that the request for cashback has already been submitted in the personal account. As soon as there is information from partners, the status of the application will be updated.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.12.2020

citylink has become insolent !!!! made an order on December 2, skite gave me 2050 rubles for a steamer with their promotional code. and the confirmation information came in SMS with the same amount. I placed an order and chose payment upon receipt. I didn't really count on the cache. but when I came for my product, I was shocked. the amount to be paid was 2350 rubles !!! Having called the hotline, I did not receive an answer. they said they could not help. then schA what hr..e..nom they sit there rubbing pants! I'm unlikely to order anything else. because with the same success I could immediately pay for the order through the site exactly the amount that he showed me !!!!! I took the goods, but the sediment remained. something seems to me on the lo * and they have such a divorce

The review was translated from Russian using Google Translate. Show original Show translation
04.12.2020

Good afternoon!

Ksenia, to clarify the details of the order amount, we recommend contacting the store's support. We contacted you by mail to help with cashback.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.12.2020

I have already made several orders, but cashback does not appear in the program. I wrote a request and again dully as in a tank. Everything was fine before. Now I don't even know if it's worth using.

The review was translated from Russian using Google Translate. Show original Show translation
04.12.2020

Good afternoon!

Anastasia, cashback may not appear if the conditions of the store / purchase algorithm with cashback were violated or an error occurred during data transfer. We contacted partners to understand the situation in more detail. Waiting for a response may take about 8 weeks, since we do not cooperate directly, but through an affiliate program.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
03.12.2020

No complaints about the store! All my orders were received, and if not in mini Citylink, then even on time. Cashback in the store itself is credited consistently, promotions are constantly. But with Letyshop they did not work out, Out of my seven orders, only one turned out with cashback.

The review was translated from Russian using Google Translate. Show original Show translation
04.12.2020

Hello!

Order information sometimes does not come to our system.
We are always happy to help you find an order and return your cashback.

We see that orders have been created. Please track their status, we are already looking for an order in the system.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
02.12.2020

Disgusting store, does not charge if there is an LE account in your personal account. What does it matter to them whether I have a legal entity account or not, orders for which I want to receive cashback are processed and redeemed by an individual.

The review was translated from Russian using Google Translate. Show original Show translation
02.12.2020

Hello!

Such conditions are partners. To let users know about them, they posted information on the page to the store.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
30.11.2020

As a store, Citylink is generally not bad. But as for the service and cashback - here it is better not to rely on it. The service center is looking for some scratch on the product to the last, in order to kick the defective product back (and not finding it, they scratch it themselves). With cashback - everything is like at the Crossroads - they hold it to the last, and then reject it without looking. Considering the meager percentage (from a purchase of more than 10t.r - less than seventy rubles), we could afford the luxury of not pinching it, the excess profit from this will not be lost. One gets the feeling that, except for the Chinese, no one considers it necessary to follow the rules of the game. As a domestic store, they immediately try to eat a fish and not pay for a striptease. There is no need to compensate from my own funds, I will find 63 rubles in small change in the table.

The review was translated from Russian using Google Translate. Show original Show translation
30.11.2020

Hello!

The partners reported that the order was not purchased. If an error occurs, please inform the care service. We can submit a request to them to understand in more detail.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
15.11.2020

I see that everyone does not receive cashback from the citylink, but I will also put one star to lower the store's rating. Everything is fine in all other stores, cashback is credited within a day, but it cannot appear here, although all the conditions are met and the request to search for cashback was left more than a week ago. It is not clear why the rest of the stores are working normally, and this one has some kind of eternal problems, moreover, judging by the comments, with all orders.

The review was translated from Russian using Google Translate. Show original Show translation
15.11.2020

Andrey, good afternoon!

People tend to share more negative experiences, unfortunately, but each situation is individual. User orders enter the system.

The loss of cashback can be influenced by several factors, including:
- work of third-party extensions in the browser;
- visiting other sites / tabs during checkout;
- violation of the terms of the store.

Please track the status of the application. We contacted partners to find out the reason for the non-accrual and return the commission for the purchase.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
09.11.2020

Initially, Citylink also had a normal loyalty program (they actually reduced prices for active buyers, and did not give these statuses, which had to be confirmed every quarter). Their prices were also quite low before, which explained the low percentage of cashback. According to the current rules (since the second half of 2015) Citylink does not care whether you are a regular customer with a long history of purchases or a newcomer making purchases from them for the first time, only your purchase history for the previous quarter matters. IMHO it has nothing to do with "loyalty" at all, forced commercialization of the customer-store relationship in its pure form Now the bonus program, to put it mildly, to hell, the prices are not so low, and even with fixing cashback there are huge problems, judging according to reviews and my personal experience. Having learned from bitter experience, I began to record purchases through Letyshops using a video screen capture program. And the other day I was just placing an order in Citylink. The transition from the Letyshops website, the absence of any third-party extensions that could affect the fixing of the cashback, patiently waited for the spinning indicators and activation of the cashback when switching and fixing the cashback at the end of the checkout, and as a result, figs, no cashback was recorded. I wanted to attach a link to this video to the Letyshops support service, but the rules have changed, and now such issues are resolved only on a very limited amount of information, which does not include screenshots and video copies. They said that the proceedings could last up to 8 weeks. Let's see ... If a video is needed for the trial, then I can always give a link ;-)

The review was translated from Russian using Google Translate. Show original Show translation
10.11.2020

Good afternoon!

Pavel, the cashback may not appear due to a violation of the terms of the store, the purchase algorithm or an error in data transfer. Also, there is now a delay in displaying cashback up to 2 months after purchase.

To save users' time, a new functionality was developed that allows you to independently submit an application for a lost cashback, without contacting the care service.

At your request, we will turn to partners to find out the reason for the loss. Please track the status of the application in your personal account.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
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