Good afternoon, Catherine!
Thank you for your comment.
Cashback rejection is carried out automatically on the basis of information received from stores. The reason for the rejection may be non-purchase / return of goods, violation of the purchase algorithm with cashback, use of other bonus programs when purchasing. Sometimes erroneous deviations occur. In this case, be sure to write to our care service, we try to help as quickly as possible.
Regarding your order, we sent a request to partners in order to understand the situation in more detail. As soon as we get an answer, the manager who deals with your appeal will contact you and report the result.
Thank you for shopping with us.
Respectfully,
LetyShops team