I know it's company policy, but being denied a €2 cashback after spending €145 for using an €11 coupon during the purchase seems a bit unfair. From now on, I'll only buy the essentials if I can't find them in other stores, and other companies will value customer loyalty more.
Hello.
We understand your point and appreciate your loyalty. Cashback isn't credited when using external coupons, as the store doesn't pay us the commission in those cases. Even so, we value your trust and hope your next purchases are even more satisfying ❤
The cashback with this store is very good, they always deliver. But it takes months to credit the money and sometimes it gets frustrating...
Hello Belen!
Thanks for your comment. The cashback from this store is credited in 65 - 120 days. Don't worry, please, if your cashback is not confirmed on time, contact us through the "Help" section ❤
All the best,
the LetyShops team
The products of this brand are very good, but the cash refund is not effective or must take a long time because I have not received anything for a few months.
Hello Rocio!
Cashback for your orders is processing in the store. Each of our partners has their own estimated time period for transmitting information and remuneration for the order, for example for Freshly Cosmetics it is 65 - 120 days.
If you have any questions, contact our customer service via support@letyshops.com ❤
All the best,
the LetyShops team
I love the store and all the products I've tried!!!! The only thing is that they take too long to return the money, I have been waiting for more than 3 months
Hello Noelia!
The maximum time for crediting cashback from this store is 65 - 120 days. If your refund is not confirmed on time, do not hesitate to write to us through the "Help" section of your account.
All the best,
the LetyShops team
Freshly always always credits the Cashback, the only thing that is not made from the total purchase, I have seen that they take away about two or three euros, for example: total order paid 20.50e. and credit the Cashback on €16.94. I don't really know if it should be like that.
Hello Delia.
Thanks for your comment. The thing is, cashback is paid on the net value of the product, excluding VAT, all other taxes and fees, and any additional costs such as delivery and shipping.
All the best,
the LetyShops team