Purchases at Casa del Libro ES with cashback in Brazil
- Cashback is available only for the Spanish version of the site.
- Cashback is not credited in case of using any voucher or discount code.
- Cashback is not credited for second-hand books / books sold by third parties (order made from Casa del Libro's marketplace).
- Cashback is credited only for the article's net value excluding fees as well as additional costs for delivery and shipping.
- Please be advised to accept cookies on the store's website for your order to be tracked properly. Otherwise cashback for an order may get lost.
- According to the Casa del Libro ES terms and conditions if cashback for your order has not been added to your account with "Pending" status, you should create a corresponding request in your LetyShops account within 45 days after the purchase has been made.
If the order is divided into several parcels, the cashback can be transferred only of one of them. If the cashback did not appear for the entire purchase amount, write to the LetyShops Customer Care Service.
Reviews on Casa del Libro ES (117)
Therefore, we publish only our customers' reviews.
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This is my third purchase here with increased cashback and the third time I have to complain and the purchase never appears in the system. I'm repeating this because letyshops always responds and that says a lot about them, but it's a pain to have to chase after cashback. I hope letyshops can put this company to work because what they do is not normal.
Hello, Maria.
Thank you for your review, we will look into the situation further.
Your request has been sent to our partners for review. We look forward to receiving your response soon and that it will be positive.
I made a purchase of more than 90 euros and they haven't credited me, I feel scammed.
Hello, Carolina!
We apologize for any inconvenience caused, please. We are contacting our partners regarding your order and as soon as we receive a response, we will let you know. Thank you very much in advance for your patience.
Just yesterday I made a purchase, taking advantage of the fact that they had increased the cashback... and what was my "surprise" for a change, I have not received any cashback from the purchase... As always
Hello, Azucena!
We are very sorry and thank you for creating your request. The data for the order is currently being reviewed. As soon as we find a solution, we will let you know.
Lately the cashback is no longer credited.
Hello!
To improve your experience a little, we have paid you cashback ❤
Please try to make your next purchase in this store in the experiment mode through another device, for example, your computer. If you have any questions, please contact us and we will help you.
Greetings,
the LetyShops team
Reading comments it seems that I have been another of those affected when the cashback is high. I made a purchase that gave around 21% if it exceeded 50 euros on the letyshops anniversary and the cashback automatically did not appear. I have complained with screenshots of the purchase and now they inform me that they are going to transfer it to the store and that it may take up to 4 months to give me my cashback. Honestly, I was very disappointed. If this store cannot afford such figures, they should reduce the cashback or not participate at all. I hope to have my cashback soon.
Hello Maria!
Thank you for your review on our page, your opinion matters to us.
Unfortunately, the cashback for your order did not appear in our system, so we had to submit a claim to our partners. As soon as they respond to us, we will notify you immediately. We hope to receive a quick and positive response.
All the best,
the LetyShops team
These 5 stars are for Letyshops, not for the House of the Book. Thank you for resolving the incident so quickly, even assuming the financial burden of the possible malfunction of La Casa del Libro when it has increased Cashback. And the personalized treatment is also very appreciated. From 10!
Hello.
We appreciate your opinion! If you have any complaints, do not hesitate to contact us, we are always ready to help you.
All the best,
the LetyShops team
It has always worked very well for me UNLESS WHEN THERE ARE high CASHBACKS. I made a very large order (since they said 25% cashback) and the cashback does not appear as pending. After making an incident they tell me that it can take UP TO 4 months for the store to respond! And then 4 more months to get your cashback back! Despite sending evidence to prove that you have made the link work. Disastrous, fatal.
Hello, Arlina!
We see that the cashback appeared in your account automatically, but for part of your order. Don't worry, you have an open question about it. Our agents will help you if the cashback amount does not change before the confirmation date. We hope for your patience and understanding ❤
All the best,
the LetyShops team
