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Важливо!
Cashback does not come for a long time, and then comes half of what should be. There are no complaints about letishops
Hello!
Cashback for orders using a loyalty card may initially be displayed incorrectly, but upon confirmation it will be credited.
Thank you for shopping with us.
In general, the service of the store is good (quick processing and dispatch of the order). The cashback was credited, but it was reduced by two when registering, I placed an order on the website using only a phone number (I did not use any loyalty cards), for some reason the loyalty card lights up in the final receipt - although I did not receive any bonuses. Unpleasant feelings remained.
Hello!
The loyalty card is attached to your phone. Most likely, you received bonuses for the purchase. You can check this on the store page.
Bonuses are Loyalty Program units credited to the Participant's card for use or further accumulation. 1 bonus corresponds to 1 hryvnia. For the purchase of goods without a discount, bonuses from 5% to 15% of the purchase amount are charged. Accumulated bonuses can be used to receive a discount of up to -30% on subsequent purchases.
I bought a train for my child on 12/30/2022 for UAH 7,100, when paying, the cashier said that after 2 Sundays, bonuses will be credited. Before the New Year, there was a promotion, for 1 hryvnia you can buy a bag of Lego, which also included stickers and an envelope. But the cashier did not warn that because of this 1 hryvnia per bag, no bonuses will be accrued at all. Support was unable to help. If you were not warned, then your problems. Feelings are very unpleasant. I also had to remind the support the next day that I was waiting for an answer. In principle, I will buy in other stores, because customer orientation is 0. On the website and on Instagram, by the way, they do not give the opportunity to leave reviews. Be careful.
I ordered through Fly with cashback, I received an SMS that the order was ready, I arrived at the store - they give out a different model of goods, and the one I ordered is not available, although there was a notification that the order was ready. I already scored for cashback, they said that they are in the nearest BI store, I arrived there - this model is not available there either, this is a complete fiasco. I immediately drove into a network competing with them and took a gift, but it’s a pity that without cashback. I do not recommend Budynok toys to anyone!
I made an order with an increased cashback. Immediately displayed in your personal account. After 3 weeks, the store declined cashback for no reason. Despite the fact that the order was paid for and a long time ago the child was playing ... I would have ordered it in another store. Great store (no)
Good day!
Katerina, cashback is deviating according to the data from partners. The reasons may be a violation of the purchase algorithm or an error during data transfer.
Thanks for opening a dispute. The manager will wait for information from partners with you.
LetyShops team