Purchases at Bigl UA with cashback in Brazil

Hello!

Thank you for sharing this situation with us.

We are always interested in solving issues with a minimum amount of time, but for this we also need the assistance of our users.

Unfortunately, we really have not yet received an automatic confirmation of the order from partners at the time of writing the review. Since we received documents confirming the payment from you, only today, the cashback was immediately credited to your balance.

At the moment, the store has already confirmed your cashback and we also received a reward :-)

If you have any questions or difficulties - write.

Sincerely,
LetyShops team

Hello, Alexander!

Thank you for sharing your opinion on the work of the service.

All data on the accrual and confirmation of cashback are automatically sent to our system.

Unfortunately, we have not yet received confirmation of your order from the store. But, since the cashback waiting period has already expired, we are ready to help in this situation. To resolve the issue, please send a screenshot from the personal account of the store, where the order status "Completed" will be visible, or a receipt confirming the purchase of the order.

We will await your answer in contacting the care service.

Have a good day!

Sincerely,
LetyShops team

Hello, Tatyana!

Thanks for your feedback. We are very sorry that you are faced with such a situation when you checkout from this store. The rejection of the cashback occurs automatically based on the information that the store provides to us.

To resolve the issue, please create an appeal through the "Help" section of your personal account. We will definitely try to help you in this situation.

We will be waiting for your request. Have a good day!

Sincerely,
LetyShops team

Hello Eugene!

Thanks for your feedback. Each store has a certain period during which order information is processed. The approximate date of order confirmation in the Bigl UA store is calculated according to the average cashback waiting time. That is, some orders are credited earlier than the specified date, some later.

If the cashback for your orders is not confirmed within 45 days from the date of registration, write to us through the "Support" section of your personal account. We will try to help.

Have a nice evening!

Sincerely,
LetyShops team

Good day!

Thank you for your feedback. We are sincerely sorry that the cashback on your orders has declined, but don’t worry, we will try to figure out the situation and help you.

Cashback is confirmed or rejected automatically after the store sends us the order information.

The reasons why cashback can be rejected can be:

- cancellation, partial redemption or change of order,

- violation of the rules for purchases with cashback,

- the use of promotional codes, discounts, or bonus programs that are not on our website.

Also, unfortunately, there are situations when cashback is rejected by mistake.

So that we can help to understand the current situation, please leave an appeal through your personal account, section "Help".

We will be waiting for your request. Have a nice day!

Sincerely,
LetyShops team

Hello Alexey!

Thank you for your feedback.

We are very sorry that you are faced with such a situation. We have already contacted the store representatives in order to find out the exact reason for not accruing cashback. The process of reviewing our application can take 3-4 weeks. As soon as we receive an answer, the manager with whom you spoke will immediately write to you.

We hope to receive an answer as soon as possible. Thank you for being with us!

Sincerely,
LetyShops team