*list of the shops which do not provide cashback.
* Non-affiliated products are the products from the stores that are not participants of the AliExpress affiliate program. For any such product AliExpress credits only 1% of cashback regardless of the product category.
It may take up to 5 days for cashback for your order made on AliExpress to appear in your account with "Pending" status.
I made a purchase .. in the line "waiting for funds" for some reason 0, and in the section "transitions" there is a transition ..
Hello Evgenia!
Thanks for your feedback.
It is nice to inform you that cashback for the "Pending" order is displayed in your personal account. If you have any difficulties with the accrual of funds for some other order, write to us. We will definitely try to help you.
Have a good mood!
Sincerely,
LetyShops team
That's what I just wrote about in the support, they convince me that I am doing something wrong! But in fact, it turns out that not only me, and it seems that something broke for you!
Hello!
Thanks for your feedback. We are sorry that you have such an opinion. We in no way want to make you guilty, we just give our users recommendations that will help you get cashback without any difficulties in the future.
Please pay attention to the rules for purchases through our service and the specific conditions in the description of each store.
If you have any questions - write, we will be happy to answer. Have a nice evening!
Sincerely,
LetyShops team
from 01.09.2017 made about 16 purchases using this service, not one was credited !!!!
Hello Andrei!
Thank you for your feedback. To understand the reasons for losing cashback and help you get funds, we have already created an appeal through your personal account. We will be very grateful for your assistance in resolving the issue.
Waiting for your reply. Good evening!
Sincerely,
LetyShops team
I activated the code for an increased cashback sent by mail - the transition was taken into account, but there is no cashback. We'll have to cancel the order.
Hello Vladimir!
Thank you for your feedback.
Cashback for orders is usually fixed within a day, and for Tmall - 10 days.
If your order is still valid, but the cashback for it has not been displayed, be sure to contact us. We will definitely try to help.
Feedback will be grateful.
Sincerely,
LetyShops team
Very often, they began not to accrue cashback ... it's offensive, there are transitions and there is nothing in the purchase history.
Hello Oleg!
Thanks for your feedback. We also really do not want such situations to occur and the cashback is lost. If the order is not automatically displayed in the personal account, we also do not receive remuneration.
Judging by your feedback, such cases occur systematically. It is very important for us to understand the reasons for losing cashback, so we have created an appeal through your personal account.
We will be waiting for your reply. Have a good day!
Sincerely,
LetyShops team
In recent months, problems with the accrual of cashback with Aliexpress, you constantly have to contact the support service. I tried to place orders from different computers, clearly following the instructions, but the result is always the same. This is not the case with other stores.
Roman, hello!
Thank you for your feedback. We understand your emotions and really want situations when cashback is not recorded for some reason, do not happen at all.
Let's try to understand this problem together. To do this, we have already created an appeal through your personal account, and we hope for feedback soon.
Good evening!
Sincerely,
LetyShops team
Thank you for your help, you explain perfectly, the problems were due to the phone, I really liked it, Good luck and prosperity.
Kzshback was not credited for two orders (orders were paid, one of them has already been received and confirmed): 1. Go to Aliexpress website 02/06/2018 21:06 (received and confirmed) 2. Go to Aliexpress website 02.16.2018 12:07 Everything was great up to this point!
Hello Katerina!
Thank you for your feedback and information.
To resolve the issue, we have already created an appeal to the care service through your personal account. with your help, we will definitely try to understand the situation and help you.
We will wait for feedback. Have a good day!
Sincerely,
LetyShops team
Everything is fine! Thanks!
After activating the code for purchases, cashback was no longer credited (((
Hello Marina!
Thank you for your feedback. First of all, we want to assure you that the activation of the code that increases the cashback cannot affect the fixing of the cashback in your personal account.
We have created an appeal through your personal account, and we will try to find out the reason for the loss of your reward.
We will be grateful for your assistance.
Have a good day!
Sincerely,
LetyShops team