Previously, if there were problems with the accrual, then the issues in favor of the customers were very promptly resolved, therefore I recommended the service to my friends. This time some kind of trouble. I bought the equipment on Ali, activated Ali's cashback, did not accrue it, arguing that it was necessary to activate with Tmall ... where is it written? Um, I'm buying on Ali's website ... They didn't charge for two orders, they asked for a screen, sent it with the order number, with the amount, with the dispatch number, etc. ... but no, send it with pictures ... sent it ... when - they will answer.
Hello Svetlana!
Thank you for your comment.
Information that in order to receive a cashback from the Tmall category you need to follow a special link is publicly available on the website. We also sent information about the separation of Aliexpress and Tmall in the mailing list. We will definitely think about how to make this information more accessible.
About your appeal. Please do not worry ahead of time. Care service manager Irina will return to you with an answer within 24 hours.
Thank you for being with us!
Sincerely,
LetyShops team
Very badly flawed in service stamp in 2018. Prior to this, requests for non-accrued cashback were received once a year. Over the past 8 months already 4, in one of which on two orders. Three orders for a lot of money, one of them for a fairly large amount. You make several orders according to the same scheme, and large orders with cashback "fly by." Since September, cashback for three large orders has not been credited. Yes, a part of the cashback amount was credited - although "thanks" for this with an interference, but the fact of the matter is that only a part, not all. Impressions are blurry. It's just sad and certainly upsetting.
Eugene, hello!
Thank you for your comment.
The order amount does not affect the cashback accrual. Cashback fixation may be affected by the purchase algorithm or non-compliance with the rules .
We have analyzed your requests. We see that all requests have been resolved in your favor.
We sincerely hope that there will be no more misunderstandings in the future.
Eugene, if you need help, be sure to write. We are in touch :)
Sincerely,
LetyShops team
I didn’t have the best impressions of the service. I mainly buy on eBay. I understood the accrual system, but the amount that you should, as it were, accrue, and this is from 1.6-1.8 - does not correspond to reality !! If you look at my charges, then this is 0.7. The question is, where does 1% go? I think the answer is obvious. I don’t see the point of experiencing inconvenience with the transition from your site. I will look for other cashback services that are profitable for me.
Hello Anna!
Thank you for sharing your opinion.
In an eBay store, 0.7% is pretty good.
The cashback rate in eBay US depends on the category of goods and ranges from 0.3% to 1.5%. The maximum possible percentage for you is 1.8%, since the Lety code is activated. Often this percentage is charged for goods with small amounts. Unfortunately, partners do not provide us with a breakdown of rates by category, but charge rewards based on their internal classification. This process is automatic.
Anna, if the reward for any of the orders is less than 0.3%, be sure to inform. We will help you resolve the issue.
We look forward to continuing our cooperation.
Sincerely,
LetyShops team
I have been using this service for a long time. I was waiting for sales, but ... not satisfied))) I made 9 orders, 7 got cashback, two were lost .... We solved the issue through LetyShops, got cashback by sending shoes to the category "other goods" You couldn't imagine any funnier. Thank you girls for the service .....
Tatiana, good afternoon!
Thanks for the comment.
We are glad that the issue with the accrual has been resolved.
Shoes, according to the new rates of Aliexpress, alas, do not belong to the category "Clothes". This showed a large number of orders that have already been made by our users. Therefore, the percentage of remuneration is determined under the section "Everything else" - 3%.
If you have additional questions - write. Have a great day! :)
Sincerely,
LetyShops team
Cashbacks do not reach all the time, they pay only small amounts. Better not to use cashback here. All the reviews seem to be winding up
Hello Daniel!
Thank you for your feedback.
Reviews on the site are left by our users. They can be either positive or negative. In the event that customers have difficulties with the site or questions, we contact them to resolve them.
We are very sorry that during the time of cooperation you have formed such an opinion. Situations when cashback is lost are also painful for us, because we do not receive anything from partners.
From the history of your requests, we can see that all requests were resolved in your favor.
We look forward to continuing our successful work with you.
Sincerely,
LetyShops team
Great service. The main thing is not only fast and real cashback, but assistance in solving problems of technical support of the site. Thank you, warriors of the invisible front.))
Great service! Money is credited quickly, support works well) My recommendations.
The service is super, the amount comes right away, thank you very much, really, a trifle from each purchase, but nice))) and then this trifle in total goes into normal money))
I have been using it not so long ago. and almost immediately ran into nuances) contacted the support service, responded quickly, checked everything, explained and solved the problem. Inna Baglai responded, thank her very much! Very prompt, competent and friendly support. I RECOMMEND TO EVERYONE!
I use cashback Corn from Euroset, it is more profitable. But corn does not give cashback for the Mall. You give, 1.5% but there is at least something. Will buy purely at the Mall through Letishops! Thanks!
Good afternoon, Roman!
Thank you for your comment.
We respect your right to choose what gives you the best value for your online purchases. We are sincerely glad that we can offer our users to receive rewards for orders in Tmall. For our part, we provide the highest possible cashback rates, which allow us to develop the service, expand the catalog of stores, organize promotions and invest in the development of the loyalty program.
If you have any questions, you can always contact us.
Sincerely,
LetyShops team