Purchases at Temu with cashback in South Africa
A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
- if a user logs in repeatedly to the same account;
- if a user logs in to any account from the same device that was used to log in previously;
- if a user logs in to any account from the same IP address that was used to log in previously.
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
- for an order made via the store's mobile app;
- for a gift card purchase;
- if a gift card was redeemed to complete an order;
- if a coupon was used to complete an order;
- if an order is partially returned;
- if an order was altered (the goods within the order were swapped, added or deleted);
- if an order has not been delivered and the order value has already been refunded to a user.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
Reviews on Temu (497)
Therefore, we publish only our customers' reviews.
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Registered on letyshops on 08/30/2024. Made purchases on Temu. Cashback was returned for 4 orders. And for 5 (09/07/2024 to 09/19/2024) he has nothing. So far, I have contacted the support service one by one. They replied that the cashback was not found. They contacted the store. (wait for an answer for 4 months)!!! I believe that cashback should be calculated automatically, and not constantly create a request for each purchase... Although about the store itself: it works well, if it weren't for this inconvenience, which spoils the attitude towards Temu. And I don't think cashback for large purchases will be superfluous...
Good day, Valentina!
Thank you for applying. It is also important to us that the cashback is fixed automatically.
We contacted our partners to understand the situation. Please track the processing process in your personal account.
If you have any questions, write to us in the "Help" section of the account.
Have a nice and peaceful day!
The product is of poor quality.
Good day!
We are sorry that such a product happened to you. You can write to the seller or leave a review on the product page.
the packaging is terrible, they confuse the goods, or they are blind and crawl around
We are sure that it happened by mistake and once. Try contacting store support
Chinese Aurora, selling outright bullshit. Parcels are put together in packages without any protection, even chandeliers and LED devices. Sometimes they don't report. Ale is cheaper, and often the quality is slightly better. The topic crawls in advertising everywhere like a cockroach, it's already boring.
Good day!
As far as we know, the partners pack the product well and ship it quickly.
Try to give them another chance, or contact support.
Good day. Please tell me where I can see the goods that I have already ordered and paid for? and another question) I just realized that I didn't specify the address. will it be included in the linked bank card? Thank you)
Greetings!
You need to go to the store's website, log in and go to the "My orders" section, all the information should be there.
