Hello Maria!
Cashback declined because we did not receive a reward for your order. To find out the reason for this situation, we turned to partners. We received a response that the commission was transferred to another source, not to us. This can happen if there was a click on an advertising banner or a mailing list transition before buying. Also the reason could be third-party extensions.
Yes, for part of the orders, we compensated for the cashback from the company's funds, but we can’t always do this, since we don’t get anything in this case. We hope that the manager’s recommendations will help with future purchases.
Respectfully,
LetyShops team