A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
why didn't the cashback come? And the store is quite good
I'm waiting
Does the cashback count only for new users of the theme?
For everyone =)
Simply for subsequent purchases at a lower rate.
I placed an order on 29/07, it arrived and was confirmed on 08/08. Cashback is not confirmed yet. I prefer Aliexpress, for confirmed purchase, Cashback confirmed.
Hello, Natalia!
We always strive to reduce confirmation times, but it's not all down to us.
Your cashback is expected to be approved by October 27th. You can find the confirmation deadline in your personal account, next to the cashback status.