Order placed on January 4th, but shipped only around the 10th. On January 2nd there was still no sign of the package. I contacted customer service several times, first for the package that was not shipped, and they told me to wait, then for the shipment that was (still) due for delivery the next day and they still told me to wait. I understand that they need to figure out if the courier lost the package, but the products I had ordered were quite a few and I needed them. Before placing a new order I would like to be sure of (soon) getting a refund. ps. I was hoping that after all these inconveniences I would be offered a discount code to use on the site, but nothing. bah...
The review was translated from Italian using Google Translate.
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