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Don`t forget about Cashback shopping rules

Purchases at Alibaba with cashback in USA

Waiting time for crediting cashback
Average waiting time for cashback: 90 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed earlier.
Maximum waiting time for cashback: 180 days
If the shop`s T&Cs haven`t been violated and the item hasn`t been returned to the seller, cashback will be credited no later than this period.
Information and conditions

Order numbers may differ slightly in your LetyShops account and at AliBaba, especially when the order consists of several positions. It goes so because the store has a separate number for each item, which is then transferred to LetyShops as an order number.

Order amounts and the cashback values accordingly can also vary a bit. The reason for that is the conversion of currencies in which Alibaba conducts transactions.

 

Attention! Cashback is not credited for delivery services.

 

Attention! The amount of cashback is credited in the currency you chose when registering with LetyShops. And it is converted at the rate of National Bank of your country.

 

Cashback may be displayed with a delay of 2 days.

 

Cashback is not credited for the orders purchased from supplier's link ("Contact Supplier"). For cashback to be credited please place an order using the "Start Order" button and pay for it right after that.

Cashback is not credited in case of using the shop's mobile app.

Reviews on Alibaba (31)

Reviews with questions are not published as well. To receive an answer to your question please create a request to our Customer care support.

We would like your feedback to be useful for you and other visitors.
Therefore, we do not publish reviews that contain:
• advertising or obscene language;
• useless duplicated information;
• only a star rating or just a few words.
15.06.2020

It does not work. I have 2 purchases, one for $ 1,350 usd and one for $ 406 usd. The platform does not record any purchases and everything was done as letyshops indicates. To the lousy customer service, they don't respond when you open a case.

The review was translated from Spanish using Google Translate. Show original Show translation
16.06.2020

Good afternoon.

We apologize for waiting for a response. The advisor will respond to you shortly.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
08.06.2020

It is useless, I have made several purchases of large and small amounts with the terms that they suggest and nothing credited me just one purchase and on the others I must wait 6 months for them to respond.

The review was translated from Spanish using Google Translate. Show original Show translation
09.06.2020

Good Morning!

We have contacted our partners to understand the reasons for the loss of your cashback. Unfortunately, we cannot speed up the process. As soon as we receive the response, the manager will notify you.
We look forward.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
01.06.2020

so far I haven't used

The review was translated from comments.from_pt using Google Translate. Show original Show translation
03.06.2020

Good Morning!

Thank you for your comment. We want to learn from our mistakes and improve the service. If you have any difficulties using the service, we may be able to help. Just write to us (support@letyshops.com)!

Best regards,
LetyShops Team

The review was translated from comments.from_pt using Google Translate.
21.05.2020

I always have cashback from Aliexpress. I do the same on Alibaba and there is never cashback

The review was translated from Ukrainian using Google Translate. Show original Show translation
21.05.2020

Hello!

Yuri, we see, to address the issue has already created an appeal to the care service. The manager will help to understand the reasons for the loss of cashback when ordering from Alibaba.

Sincerely,
LetyShops team

The review was translated from Ukrainian using Google Translate.
23.04.2020

I take the words listed below back. BUT there is one important nuance. Letishops Support does not explain the problem clearly and clearly. Today, in the end, everything worked.

The review was translated from Russian using Google Translate. Show original Show translation
23.04.2020

Good day!

Thanks for the feedback. We are glad that we were able to clarify the situation :) We are working on more detailed answers to users.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
17.04.2020

Adjustment of recall - earlier I wrote that I tried using the seller’s link, but I also tried using Letishops instructions - go through the site to an alibaba, with active extension. Cashback is not credited. They don't give a damn. I shot a detailed video on how I do the answer: "Unfortunately, the reason for not getting a cashback is that the order was made and the payment was made in different browser sessions." WTF - why does everything work in Aliexpress then? Different sessions, I’m thinking - shorter nonsense !!! "To get cashback, you need to place an order after activating the cashback and pay it right away. So that the product you like is not lost, you can add it to my wishes." Unprofessionalism Letishops - Alibaba does not work like a standard store - "So that the product you like is not lost, you can add it to my wishes." If you add goods there, then nevertheless it is necessary to place an order, it is impossible to pay stasis. Bottom line - there is a problem with Aliab and Letishops do not give a damn. Apparently they have stable traffic and cashback from other clients and do not particularly bother with those who have problems.

The review was translated from Russian using Google Translate. Show original Show translation
18.04.2020

Good afternoon, Arman!

Every call to care is important to us. We always try to understand the situation in detail. Believe me, we care, because we are interested in that users get the benefit from using the service.

Thank you for taking the time to post the video. The technical department analyzed it. You need to place and pay for an order in Alibaba within one browser session. If you make the transition only before paying for the goods, then cashback in this case will not be credited.
There are two options for making an order on the store’s website:
1. Contact Supplier - this means that this product can be ordered only through contact with the seller (he will form a purchase for you). In this case, cashback is not credited.
2. Start Order - buy now. In the case of such an order, you yourself immediately form it and pay. With this algorithm, there will be a cashback.

We understand that you are upset. We tried to provide maximum information in circulation. We believe that the manager’s advice will come in handy, and future purchases will automatically be displayed in your account :)

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
09.04.2020

At first everything was great, but then they refused to pay cashback which amounted to more than $ 100, when asked why they say 6 weeks to wait for answers from partners, a week ago made an order, then cashback did not even appear, and again they say that we should wait 6 We need to place an order now and I will look for some other service

The review was translated from Ukrainian using Google Translate. Show original Show translation
09.04.2020

Hello!

We understand you are unhappy with this situation. We are also interested in automatic cashback calculation.

Indeed, we reached out to partners to find out why purchase information did not appear on the system. Please wait. For our part, we will keep a request for control.

Sincerely,
the LetyShops team

The review was translated from Ukrainian using Google Translate.
08.04.2020

The assessment is not Alibabe - but the LetyShops service. They just don’t pay cashback. Orders paid back in August-September !! 2019 year. Provided screenshots from the office, which confirm the shipment of the goods and a successful transaction. For half a year now they have been feeding me fairy tales about the fact that they did not receive any information there from partners and on this basis do not pay cashback, although the rules for working with an alibaba indicate that the maximum payment period is 120 days. (they also increased it - it was 90)

The review was translated from Russian using Google Translate. Show original Show translation
08.04.2020

Dmitry, good afternoon!

We apologize for the wait.
We are honest with you. The process of crediting the cashback is exactly as described by the manager in circulation. It arrives on the balance sheet after the transfer of information and commission to partners. This has not happened yet, which is why we are waiting with you.
It is not possible to credit the amount from the company's funds. Please, let's wait a little longer. The appeal is under control and we will contact you. Hope for understanding.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
02.04.2020

At first everything worked. Then the broads and all, nothing. Every day I buy on Alibaba and every day I follow all the rules, nothing, cashback does not appear. The administration repeats the same thing - follow the rule and everything will work. Unfortunately, this does not work. I reinstalled the plugin several times, then removed other plugins, tried it using the seller’s link, the link that comes to the mail, direct transitions from letishops to an alibaba. Nothing works. But at the very beginning everything worked ...

The review was translated from Russian using Google Translate. Show original Show translation
02.04.2020

Hello Arman!

Checked the information in circulation. We see that before completing the order there was no transition. In this case, the cashback cannot be displayed, because the partners do not see that you came from us. We also want to note that cashback in Alibaba is not credited when clicking on the seller’s link. This information is published on the transition page. For a successful cashback, do not forget to pay attention to the conditions of the store and follow all the rules of purchases.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
16.03.2020
People in most cases write only the negative side, forgetting to write about the positive. Everything is normally charged, patience is needed, and not waiting for the deadline to panic and write negative.
The review was translated from Russian using Google Translate. Show original Show translation
15.03.2020

4 orders for Alibaba and all without cashback. Both from the mobile version and from the computer, observing all conditions. Leti considers 1.5 months of treatment, waiting for a payment reply from Alibab, as a result, they do not respond, Letty kindly compensates for the inconvenience of 750 rubles from her own funds, but when the cashback should be 7000 from each order, you clearly feel thrown. Do not mess with Alibaba here, sheer disappointment.

The review was translated from Russian using Google Translate. Show original Show translation
15.03.2020

Good afternoon!

We understand how unpleasant it is to lose cashback. Believe me, please, we are also interested in having it fixed. We are working to improve communication with partners and speed up the process of considering appeals in the care service.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
06.03.2020

Reading the comments, I think this page is a tease. I think they keep the refund.

The review was translated from Spanish using Google Translate. Show original Show translation
09.03.2020

Good afternoon.

People have a tendency to share more negative experiences than positive ones. Our service works honestly. If the store received information that the order was placed through LetyShops, the cashback automatically appears in your account. In order for an affiliate link to be registered, it is important to follow our terms and conditions of the store.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
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