Hello!
Thank you for your feedback. We are sincerely sorry that you encountered some difficulties while using our service. We hope that a detailed explanation of the situation will change your opinion, you will continue to use our service, feel all the benefits and advantages, and in the future you will not have any difficulties.
The process of order confirmation and cashback crediting is automatic, and as soon as the store sends the corresponding confirmation, the order status changes to "Enrolled". Time for crediting is necessary for the store, for complete confidence, the parcels will not be returned, for the order confirmation process and other technical delays that may arise.
Do not worry if you have placed orders in accordance with all the rules for making purchases, cashback will certainly be credited to your balance. We advise you to confirm the orders faster, after receiving the parcels, confirm the receipt in your Aliexpress account, this can speed up the order confirmation process.
According to the data from your personal account, the problem of losing cashback from the Rozetka store has already been solved in your favor.
If you have any questions and wishes regarding the work of our service, please contact. Have a good day!
Sincerely,
LetyShops team