Purchases at Temu with cashback in United Kingdom
A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
- if a user logs in repeatedly to the same account;
- if a user logs in to any account from the same device that was used to log in previously;
- if a user logs in to any account from the same IP address that was used to log in previously.
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
- for an order made via the store's mobile app;
- for a gift card purchase;
- if a gift card was redeemed to complete an order;
- if a coupon was used to complete an order;
- if an order is partially returned;
- if an order was altered (the goods within the order were swapped, added or deleted);
- if an order has not been delivered and the order value has already been refunded to a user.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
Reviews on Temu (441)
Therefore, we publish only our customers' reviews.
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- United Kingdom
Very good store but I can't get mamis profits
Why is there no good cashback on the topic for me? Although other clients have it? Right in front of me, a friend comes in, she has a cashback of up to 49%, and I have the minimum. Do the conditions get worse if you make purchases often?
Good day!
The store gives such a rate only for the first purchase.
The lowest possible prices will not allow you to pay such a large reward for each purchase.
But for our part, we often increase the rate of 1.55% several times for your maximum benefit.
Happy shopping!
I made the first order on the Theme, they promised 49% cashback, but they only charged 15%! I can't think of a word other than "SCAM"!! Dear Letyshops, please solve this problem because it is very wrong and unfair to your customers!!!
Greetings!
We contacted you by mail and did not receive a response.
Promotions under the "Hot Cashback" promotion have limits on the amount of cashback and the number of orders.
In this case, the maximum cashback was UAH 824. You can check this in the "Lety-codes" section of your personal account or on the store page.
Regarding the purchasing conditions at Temu, I have noticed that as you buy more, they get worse (higher minimum purchase to avoid paying shipping costs and fewer refunds for price adjustments than at the beginning). And regarding Cashback with LetyShops, something is also happening because many of the purchases I make do not appear and after claiming the ones with higher amounts (I am not going to bother about a few cents of cashback), Letyshops tells me that Temu has not validated those purchases and they do not validate my cashback (if I receive something, it is because Letyshops gives it to me to compensate for the loss). I do not like being fooled and if it continues like this, I will stop buying on this platform (the quality is still more or less the same as other similar websites: low-medium).
Hello!
Thank you for sharing your opinion. We see that the cashback for your last order has appeared in "pending" in your account.
We would like to investigate the situation and help you, so we have written to the email linked to your account. We look forward to hearing from you.
I made an order for Temu for UAH 501 and was supposed to take part in the promotion on the Letshop website, but for some reason it did not include the corresponding amount of UAH 500 to participate in the promotion, but only 488
Good day!
The amount of confirmed cashback may differ from the amount in "pending" status due to differences in exchange rates, as well as the deduction of VAT and any other fees. They warned about this on the store page.
You still have time to shop =)
Good day. The service itself is great. Lutsk big negative is caused by false information about % cashback. I have not been a new customer for many years, why should I see false information that the cashback is 10% IN CAPITAL LETTERS, and somewhere below in small letters that it is 2% for me??? And I, as a rule, see it already after making a purchase, when the amount of cashback does not correspond to my calculations!!! write at the top in CAPITAL LETTERS first for regular customers, and below for new ones and I will immediately change the rating.
Good day!
If the store has different cashback rates, we always write the word "until".
In this case, you need to go to the store page, where you can see all product categories.
Happy shopping!
Cashback was promised 49.7 for the first purchase, they counted 7.1. It turns out that everything above 7.1 will not be paid to you
Good day!
User status (new/existing) is determined by Temu Shop based on their own data, not LetyShops.
Temu's new customer rate only applies if the account is logged in for the first time.
The new customer rate may not apply in the following cases:
- if the user repeatedly logs into the same account;
- if the user logs into any account from the same device that was used for the previous login;
- if the user logs into any account from the same IP address that was used for the previous login.
All of the above applies even if the order has not been completed or the checkout process has not been started at all.
At the moment I am waiting for my Cashback as a first user and first purchase, depending on whether I get the cashback or not, I will not change my comment.
Hello, Juan!
Your cashback is pending confirmation. If you have any questions, please feel free to contact our customer service via the “Help” section ❤
Upset!! It was written cashback 28.4, but it was calculated as 7.1%.
Good day!
This rate was valid for the first purchase.
You have already received an increased reward for your first purchase.
28.4% cashback is valid only if you buy for the first time on the Theme?
Yes, everything is correct.
