Good day!
Thanks for your feedback.
The reasons for losing cashback can be: the work of third-party extensions in the browser, visiting other sources during the purchase, the use of third-party discounts, promotional codes, or violation of the terms of the store.
We've created a Care Call # 1384493 to help you understand this issue. We will be glad to receive information about the order on the "Help" - "My requests" tab.
Sincerely,
LetyShops team