*list of the shops which do not provide cashback.
* Non-affiliated products are the products from the stores that are not participants of the AliExpress affiliate program. For any such product AliExpress credits only 1% of cashback regardless of the product category.
It may take up to 5 days for cashback for your order made on AliExpress to appear in your account with "Pending" status.
I ordered a product, but there is no cashback ((
Hello!
Thanks for your feedback.
We will be happy to help you figure out the reason for not charging cashback for an order. At the same time, we cannot do without your help. Please respond to the appeal that was created through your account, section "Help".
Waiting for an answer :)
Sincerely,
LetyShops team
Two days ago I made a couple of orders, since then no information about cashback.
Good afternoon, Alexander!
Thanks for the feedback.
We will be happy to help you understand the reasons for not charging cashback for the order. However, we can not do without your help. Please respond to the request created through your account in the "Care Service" section.
We are waiting for an answer :)
Sincerely,
the LetyShops team
everything was fine, but the cashback was no longer credited.
Alena, hello!
Thanks for the comment.
Based on your account, you can see that many orders are successfully displayed. We want to understand the situation in more detail, so we created an appeal to the care service from your account.
Please, answer the appeal.
Sincerely,
LetyShops team
I made several orders for Aliexpress, but there is no cashback, it was always credited immediately, and after the New Year something is not.
Albina, good afternoon!
Thank you for reporting the situation.
We want to help you figure out why this happened. A ticket # 1528542 to the care service has already been created from your account. Please answer this appeal.
Have a nice day!
Sincerely,
LetyShops team
Yesterday I sent orders from Aliexpress there is no notification in the cabinet, I would like to know the reason
Daria, hello!
Thanks for the comment.
There are a number of reasons why cashback may not appear. All of them are described in detail in the rules for purchases with cashback , as well as on the store page.
An appeal # 1528362 to the care service has been created for your question. As soon as a minute appears, please respond.
We will do our best to help.
Sincerely,
LetyShops team
Good day. Good application and service, but recently the cashback has stopped counting. But the support team helped solve this problem.
Cashback does not come.
Good day!
Thanks for your feedback. We see that for this situation you have already created an appeal to the care service. We will definitely help you figure out the reason for the non-accrual and help resolve the issue. Expect a response from the manager by the end of the day.
Sincerely,
LetyShops team
cashback is not credited. allegedly activated from another resource. from which it is not clear. closed the appeal because the answers are the same. the second time such garbage. the first time they returned the unsubscribe now. and wishes that this does not happen =))))
Hello!
Thank you for sharing your impression of the service.
We do not work with all stores directly, but through special programs. We sent a request to the order base of the affiliate program, and received an automatic response that the order was fixed, but it was registered with another resource.
Perhaps another affiliate link or banner link was activated. Also, the reason could be a third-party extension in the browser.
It is important for us that future purchases with cashback are successful. Here are some tips to help you do this:
- disable third-party extensions and blockers in the browser before placing an order;
- follow the conditions on the store page;
- adhere to the basic rules of shopping.
If you have additional questions - be sure to write.
Sincerely,
LetyShops team
stopped charging cashback! I have already ordered two items and the cashback has not been credited
Hello!
Thank you for writing.
We will do our best to help :) To do this, we have created an appeal to the customer care service on your behalf. You can answer through your personal account, section "Help", "My requests" or e-mail.
Waiting for your reply.
Sincerely,
LetyShops team
Since January 1, the cashback requests have ceased to be credited, the money has been credited for 2 orders, but a lot of purchases have accumulated in a couple of days. The support agent answers once a day. More questions asks what and why. How do I know where your cashbacks disappear. How long should I wait for cashback?)
Good afternoon, Niyaz!
Thank you for taking the time to share your impressions of the service.
Sorry if this is inconvenience. For processing requests, we have a special algorithm that we follow.
Unfortunately, if information on orders does not enter our system, we ourselves do not receive remuneration and no data on orders. We do not have access to your personal data and device, so questions are the only tool with which we are able to understand the situation.
We value our users very much and do our best to resolve issues in their favor.
Niyaz, we ask you not to get upset. We will definitely help you to solve the issue with the accrual as soon as possible.
Hope for your understanding.
Sincerely,
LetyShops team