Purchases at Lounge by Zalando PL with cashback in Sweden
Right after an order has been placed an amount of cashback may be displayed incorrectly. Upon the order confirmation the cashback amount is calculated properly.
- In order to get cashback, add goods to your cart only after going through LetyShops and disable other plugins before purchasing.
- Cashback is not credited in case of using any voucher or discount code.
- Please be advised to accept cookies on the store's website for your order to be tracked properly. Otherwise cashback for an order may get lost.
- Cashback is credited only for the article net value excluding the value added tax, all other taxes and fees and the additional costs for delivery and shipping.
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Reviews on Lounge by Zalando PL (27)
Therefore, we publish only our customers' reviews.
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Unfortunately, I join the clients who have not been credited with cash back…sending an application, attaching screenshots and waiting 4 months for a response. This is frustrating here. We'll see what the response will be and whether it's worth messing around with such things.
Good morning!
Cashback appears based on information from partners. If it did not appear, it means that something had an impact on it.
We see that our specialist has already contacted you and is monitoring the resolution of the situation.
I made purchases on May 3 and I haven't received any cashback yet. The case has already been reported, but the information that I have to wait 4 months does not satisfy me. It was supposed to be a 20% cashback, so it's not about small change.
Hi!
Your application is already with our partners, the waiting time for a response from them is approximately 4 months.
Once we receive feedback from partners, the application status will change automatically. You can track it in the "My cashback" section.
I will wait with you and monitor the situation.
Regards.
Sometimes I don't use cashback, but Lety Shops always handles the situation efficiently :)
Good morning!
Thank you for your opinion.
We try to do everything we can to make users happy :)
LetyShops team
Although the cashback was not counted, the complaint in this case was accepted. Thanks :)
Good morning!
The partners gave a positive response to the submitted application.
We hope that in the future cashback will appear automatically :)
The LetyShops team
Hello, unfortunately, the cashback for zalando lounge purchases did not count, this is the next time in the case of a larger refund
Good morning!
Cashback appears based on information from partners. The amount of the order does not affect it.
We can see that our specialist has contacted you regarding this matter and is already dealing with its resolution.
We hope that this situation will not happen again.
The LetyShops team
I do not recommend shopping at Zalando, cashback is not charged, after submitting the application, the translation is against the rules. But I see it's common here.
Good morning!
We see that our specialist contacted you about this situation and explained that our affiliate link was rewritten. Something like this could have happened due to other plugins being enabled or the use of promotional codes.
We kindly ask you to comply with the rules of making purchases with cashback in the future.
We hope that a similar situation will not happen again.
The LetyShops team
