Purchases at Silpo UA with cashback in Sweden

I have ordered several times, there are no issues with cashback - everything is fine, they are charged on the first dates of the next month from the order! But there are difficulties with the Silpo website itself. Overall, everything is fine.

Currently my favorite store! Constant promotions, correct cashback. Polite order pickers, personal thanks to gourmets! This is Chernivtsi!

Trash and fun!!! Order with pickup the next day. I didn't order for myself and I wasn't supposed to pick it up. As a result, the person came at the appointed time, and was told that the order was collected yesterday, the shelf life of the products had expired and they were disposed of. They didn't offer anything in return, so the person left with nothing. A call to support didn't solve anything, just stupid mumbling by the operator.

I order delivery from Silpo consistently once every 5-7 days (Kyiv). I carefully review all the important sections, use the search. If you know what products you need, then placing an order is quite simple. The site works almost always well. There have been very few failures. I pay for delivery upon receipt - convenient. They pick up the order at the apartment - convenient! If you are unable to answer the phone to the person who collects the goods in the store, there is an option "do not collect if clarification is required" - convenient! Cashbacks are accrued almost within half an hour each time.

If you carefully place an order (place and pay directly from the website, not from the mobile application), then there are no problems with cashback. Their website is a little slow, but you can use it. Order formation and delivery depend on the buyer's location (the nearest Silpo store is selected). Sometimes this is not convenient - because the nearest store may be relatively small and have a smaller selection of products/availability/freshness. Therefore, location is an important point when ordering. Personally, I have no complaints about delivery, but there are nuances - in Lviv it is now done by couriers on mopeds (therefore, there are restrictions on the weight of the order). Since I use Silpo delivery often, it is obvious that sometimes there are problems (rarely, they are resolved through support, nothing catastrophic).

They gave a second chance to deliver home from Silpo. The first time they rescheduled the time more than 5 times. In the end, they brought it the next day, with defrosted products. Today, for the second time, the order did not arrive at the time indicated on their website, they extended it twice, saying that the courier was on the way. After 6 hours of waiting, we were forced to cancel the order, since it was no longer possible to stay home and wait for the products.

Cashbacks are constantly being rejected. It's unpleasant.

First they canceled the bonus points (they don't work on promotions), then they made the site worse (it freezes and removes items from the cart by itself or constantly gives various errors), and now they've also made the minimum order 200 UAH for pickup. This is really the end, with such prices try to choose something for 200 UAH, and there is no alternative, because Silpo doesn't issue cards in person, and not everyone has the opportunity to install their application

The online store is simply HORRIBLE, I made an order before that and couldn't pay on the website - well, I think my can't figure it out, I paid the courier. I thought about making an order today, went to the website, collected the basket, added the address and after that I couldn't log in to my account, you enter your phone number, you get a password but you can't log in. Support couldn't help with anything, except for the advice to clear the cache, of course it didn't help much. So I went to a supermarket of another chain. I don't recommend this store.

The order was made on 16.12 and still hasn't been shipped. You call the hotline and they only promise that they will ship after 18:00...and, no movement of the order. Although the delivery date is 18.12, and today is already 20.12. Will I order online delivery from Silpo again? Probability: close to zero.

I constantly place orders at Silpo, I am very satisfied with the service. If there are any problems with the order, they are immediately resolved when you contact the hotline, they are very loyal to customers. I am very glad that there is also an opportunity to get cashback for purchases. Once a month (which is very quickly, compared to other stores) all cashbacks are confirmed. Thank you Silpo and LetyShops!