*list of the shops which do not provide cashback.
* Non-affiliated products are the products from the stores that are not participants of the AliExpress affiliate program. For any such product AliExpress credits only 1% of cashback regardless of the product category.
It may take up to 5 days for cashback for your order made on AliExpress to appear in your account with "Pending" status.
I wanted to take part in the Cash back to school promotion. I clearly fulfilled all the conditions of the promotion. But the cost of my purchase was deliberately understated so as not to provide a number for the draw. The sediment remained. I don’t understand why they would do such a trick? One plus from this negative situation is communication with the manager Anastasia. A mega professional specialist. If all the employees were like her, then there would be no such misunderstandings.
Good day!
The difference between the payment amount and the amount displayed in the LetyShops account occurs for several reasons:
- cashback is accrued only on the net cost of goods (excluding delivery and discounts, coupons);
- AliExpress works in dollars, and we work in hryvnias. There is a double conversion: payment is made at the bank's exchange rate, and the reward is transferred at the NBU exchange rate.
We state these terms in advance on the store page so you can understand why the final amount may differ.
We understand that this situation can be frustrating. However, the amounts are transferred to us automatically and we cannot change them.
Believe me, it makes no sense for us to hold a promotion and at the same time somehow limit participation in it. We are sincerely interested in you being satisfied with your purchases and winning nice gifts.
Your words were conveyed to Anastasia.
I expected to receive a 50% cashback according to the promotion, but after ordering I was only credited with about 10% (113.87 UAH instead of ~569 UAH). I would like to understand why the cashback does not meet the stated terms of the promotion.
And so, overall I like the LetyShops service — it's a convenient application, cashback usually works correctly.
Good afternoon, Victoria!
There are several standard cashback rates on AliExpress: 5%, 1%, and 0%. It depends on the product category.
Most likely, the purchased product belongs to the group "Everything else, as well as non-affiliated products* from the Mobile accessories, clothing, interior items, garden accessories sections". The standard cashback rate is 1%, and taking into account the 10X increase, it was 10%.
You can check this yourself using the tool on the store page in the web version of the LetyShops website.
If you have any questions, please write to us through the "Help" section.
Have a good mood :)
Several times the cashback was lost, and just when there should have been some very high promotional rates. Thanks to letyshops who paid 1%, but AliExpress itself for some reason does not seem to be a reliable partner of the program.
Good day!
Cashback is displayed automatically based on data received from the store. The percentage of accrual does not affect this process.
Thank you for creating cashback search requests. This helps us to understand the situation in more detail, try to find the reasons for the loss, and accrue a bonus.
Please do not forget about the store's terms and conditions and shopping rules.
If you have any questions, please contact us in the "Help" section of your account.
Have a great day! Take care <3
Great. Got another cashback. Very nice to use. Thank you
Glad to be of use to you :)
I've recently purchased several products, and when I clicked on the verification link, they weren't eligible for cash back. However, upon completing the purchase, the cash back was 0.0 MXN. It takes approximately two months for the credit to be credited to your account, and often, it doesn't appear automatically, and you have to open a dispute to have it validated. I don't recommend it.
Hello!
AliExpress transfers the reward to us in US dollars. If the order amount is very small, the reward generated may be less than 1 cent. In your local currency, this would be a few cents, but in dollars, it's reflected as $0.00. For this reason, the cashback for these types of purchases is credited to your balance in the amount of $0.00.
this is the first time I use it hope everything goes well.
If you have any questions, feel free to contact our customer support team in the "Help" section. Thank you for choosing us! ❤