Purchases at Ouigo ES with cashback in Portugal
Cashback is not credited in case of using the store's mobile app.
According to the store's terms and conditions if cashback for your order has not been added to your account with "Pending" status, you should create a corresponding request in your LetyShops account within 6 months after the purchase has been made.
You may lose your cashback if you have searched for other offers on price comparisons or similar websites. That's why we recommend that you delete cookies from your browser before clicking through from LetyShops to the store. More information can be found here.
Reviews on Ouigo ES (5)
Therefore, we publish only our customers' reviews.
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Cash back is not recognized automatically and you always have to claim it, they take time to give it and sometimes they don't even recognize it...
Hello!
We are sorry that you had such an experience with Ouigo cashback.
We see that partners often accept your cashback after submitting requests. Please try to clear cookies before making your next reservations or using another browser. If you have any questions, feel free to contact us through the "Help" section.
All the best,
the LetyShops team
I recommend that once you see the screen that your tickets have been reserved and the reservation number and the activated Cashback appear, you always take a screenshot. If you don't do that, this company will never pay you cashback. They never appear, I always have to claim it and finally they give it to me by attaching the screenshot. Too bad the truth, because it shouldn't be like that
Hello Beatriz!
Thanks for sharing your experience. For some reason, your cashback is not recorded, but after submitting the requests the partners confirm it. Please try to make your next purchases from another device. In case you have questions, you can always contact us through the Help section of your account. Our agents are always ready to help.
All the best.
The LetyShops team
Make a purchase of 87 euros, wait 1 day to see if the cashback appeared, when it did not appear, make the entire request (I uploaded photos and fill in all the information they required), at first they told me that they would answer me in 10 days, now they are 4 months because as indicated they have to contact the store. So quite a few glitches at least with ouigo.
Hello Teresa.
Like and you, we are also interested in the accreditation of cashback. Only in this case do we receive a commission from the partners. Loss of cashback can be caused by several factors: violation of store terms, prolonged payment (more than one hour), use of promotional codes. Also, if you have some extensions installed in your browser, we recommend that you deactivate them during your next purchases.
We see that the request for the lost cashback has already been created in your account. We will do everything we can to find the refund and return it to you. Follow the status of your request, please.
If you have any questions, contact us at support@letyshops.com.
All the best!
The LetyShops team
Make a purchase worth 40 euros, the cashback did not appear automatically, report that the Cashback had not been credited, and that in a maximum of 4 months they give me an answer. Disappointing
Hello Rodrigo.
We understand your emotions. It is true that there are incidents, where the cashback is not registered, but we never leave the users without a solution and answer.
We have sent a request to the representatives of the store. This process can take 3-4 months and unfortunately we are unable to expedite it. Don't worry, as soon as we receive news, we will inform you.
We hope for your understanding.
All the best!
The LetyShops team
