Purchases at TOUCH UA with cashback in Poland
Reviews on TOUCH UA (251)
Therefore, we publish only our customers' reviews.
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The store, like all those that sell grey goods - a reduced warranty on the goods (3 months instead of 12 for the official one), a commission for paying by card (+1% for online and I don't know how much for OCH, which supposedly should be without a commission at all), from the reviews of colleagues I heard that under warranty they do not always take service... I only buy inexpensive goods there, I would not recommend buying anything serious here due to the reasons described above
Congratulations, Maxim!
The electric kettle you purchased is indeed intended for the European region, as stated during the order confirmation. But calling it a "gray" product is not entirely correct. It also passed customs control, but the warranty obligations are assumed not by the importer, as is usually the case, but by the store. In your case, we provide the warranty, and we also offer the possibility of extending the warranty period if necessary.
Regarding your thesis that "they don't always take the product for service under warranty," we have to disagree with you here. We always accept products for warranty service if the warranty period has not expired and the case is really under warranty. Perhaps your friends have encountered a non-warranty situation? In such cases, service centers may refuse service, which is normal practice in all stores and complies with the legislation of Ukraine "On Consumer Rights Protection."
We adhere to all warranty obligations and never refuse warranty service if there are legitimate grounds for this. We are sorry that you have such an impression of us, but we are always open to dialogue and ready to help with any issues. We hope that in the future your opinion about our store will change for the better!
TOUCH UA store
The store is cool, but the cashback is 0.75%, and the store adds 1% to the cost when paying online. If there is an increased cashback, then you can buy
Greetings!
You can also pay for the purchase in cash. at your convenience)
