Purchases at SOKOLOV with cashback in Philippines

Thank you so much. Received the watch. We liked it very much. I ordered, paid immediately by card. A check came, the parcel was sent the next day. I chose delivery to the post office, near my home. I received the goods in the mail after 5 days. Everything is clear! No problem. I will order more.

Decorations are not bad, but the level of service is worse than on the market

Disgusting customer service. Made an order in May from a new collection dedicated to Ruslan and Lyudmila, the earrings came with a marriage. Sent back, the money has not been returned so far (early July), when they do not say they will return it. The return manager said that there are many returns and everything is done in the order of the queue, BUT the size of the queue and in which part of it I am located he does not know, and he also does not know who should know this. I will never buy jewelry online, but in falcons and even more so. It is a pity there is no estimate minus 100. Plus, the delivery uses a terrible courier service, which does not give a damn if you specify some kind of time interval for the courier to wait. The time was until 14-00, the courier deigned to arrive at 16-00 and naturally did not warn about this.

The order was received on time.

The store itself is good. But work with cashback is not adjusted at all. The store had a whole month sale. 50% off. Made several silver orders. The first cashback did not even appear, but it was partially returned to me. At the second - it was correctly displayed. 3,4,5 appeared, but when it came to the point that he would be confirmed - they rejected me. Now I need to provide checks or a card statement as proof. And I paid the courier in cash. I do not keep checks. Anyway, jewelry is not refundable. If it turned out right away that the cashback did not pass. I could provide evidence. And since time has passed. There are no checks. It turns out that for 3 orders I can’t get anything. Somewhat insulting. Of course, letyshops employees want to help. But now I can’t provide anything. So keep the checks :-)

We quickly processed the order and sent it to the delivery service, despite the holidays! I made the order on December 29, and received it on January 9. The quality of jewelry is up to standard! A decent assortment, everyone can choose for themselves something. I recommend!