Hi, Issa.
Thank you for creating your request, for the lost cashback. We will do our best to find the refund. The process has already started. The status can be tracked in the "Orders and finances" section.
If you have any questions, don't hesitate to contact us through the Help section of your account.
We regret that this situation has happened. With all our heart, we hope that you finally end up enjoying yourself with us, and don't be disappointed anymore.
Sincerely,
LetyShops team