Good afternoon, Anton!
Thanks for the comment.
I am sincerely sorry that the cashback for the order was not recorded in your personal account.
The reason is often in violation of the purchase algorithm , the use of third-party discounts, coupons. The most important rule for getting a cashback is to activate a cashback through an extension or direct transition from our website to the store’s website. If losses occur periodically, although everything is done correctly, there is a high probability that the reason is in the device. Unfortunately, some third-party extensions and even anti-virus software functions may overwrite our affiliate link and collect rewards for your order.
We always try to help find the reason and, if possible, resolve the issue in favor of the user.
We hope that similar difficulties will no longer arise.
Help will be needed - write.
Respectfully,
LetyShops team