Good day!
Thank you for your feedback. Alexander, indeed, for some reason, cashback for your order was charged in the amount of 0 rubles.
It is important for us to understand the cause of the error, so we have created an appeal to the care service on your behalf. Please attach any document in your application that confirms the payment for the order, we will contact our partners and find out what caused the incorrect enrollment.
Sincerely,
LetyShops team