*list of the shops which do not provide cashback.
* Non-affiliated products are the products from the stores that are not participants of the AliExpress affiliate program. For any such product AliExpress credits only 1% of cashback regardless of the product category.
It may take up to 5 days for cashback for your order made on AliExpress to appear in your account with "Pending" status.
They do offer cashback, but not at the price you actually bought it for. For example, I buy an item for €19.99 and they mark it as if I bought it for €15.65. And that applies to all orders. So, they are not really giving you back the price you bought it for. I don't know if this happens in other categories as well.
Hello.
This is because cashback is paid on the net value of the product, excluding VAT, all other taxes and charges and any additional costs such as delivery and shipping ❤
The AliExpress thing is shameful, it borders on scam and they do what they want 1. They do supercasback on very few products, and you don't even know which ones they are until you buy... 2. They often deny it because they want to 3. And they are scammers, they have more and more unreliable sellers and they wash their hands. I bought an item for €32 and I received something very different, now I want my money back and I have to pay the shipping costs to China. It's shameful 4. I have unsubscribed. Shein and Temu have more competitive prices and are more trustworthy 5. It's sad that we depend so much on the Chinese, when they are so unreliable
Hello, Rosa!
We are very sorry that your experience was negative.
Super cashback applies to all products, but different percentages apply to different products. If your cashback has been declined for any reason, you can claim it by creating a request in the “Help” section of your account.
Bad, very bad experience. I have been using letyshop for a few months making low and medium value purchases up to 200 euros, all perfect, but what a coincidence that when I make the purchase of a mobile phone of more than 1000 euros and with supercashback, that purchase, which follows the same procedure as the ones I made previously, is not registered, what a coincidence that instead of returning 3 or 4 euros, being 1000 euros and having supercashback it does not appear, and goodbye to the 30 euros, but the nice people at letyshop give me 2 euros to compensate, anyway, no comments, do not buy things of great value thinking that you are going to have cashback.
Hello!
First of all, we apologize for any inconvenience caused. Unfortunately, we cannot contact the store to find out the reason for the loss of cashback or claim the lost refund.
To please you a little, we have credited a partial bonus to your account balance.
The cashback with Aliexpress has always worked very fast for me, I've been using Letyshops for years and it works very well. The only thing I don't understand lately is that the amounts and percentages of cashback don't match up even remotely... It appears to be much, much less than indicated, and if the product on Aliexpress costs 20, it appears here as if it costs 16, and I don't understand why. But hey, something is returned... But don't expect the indicated amount.
Hello!
Thank you very much for your comment. The thing is that cashback is paid on the net value of the product, excluding VAT, all other taxes and charges and any additional costs such as delivery and shipping.
If you have any questions, you can always contact us through the "Help" section ❤