*list of the shops which do not provide cashback.
* Non-affiliated products are the products from the stores that are not participants of the AliExpress affiliate program. For any such product AliExpress credits only 1% of cashback regardless of the product category.
It may take up to 5 days for cashback for your order made on AliExpress to appear in your account with "Pending" status.
The percentage is gradually decreasing, I am looking at other services.
Hello Oleg!
Thanks for your feedback. We give the maximum that we can, given that we are developing the service, increasing the team, connecting more new stores, investing in the development of the loyalty program and holding promotions.
It is important for us that our users receive as many additional bonuses as possible (for example, fly codes and prizes during draws) throughout the year, which will give them more positive emotions than a small difference in cashback rates.
We believe that we are chosen by those who like this approach. And, of course, we will be glad if you choose to stay with us. In any case, we respect the right of each user to choose the service that meets his requirements.
If you have any questions, be sure to write, we are always in touch. Have a nice day!
Sincerely,
LetyShops team
Hello. 3 years ago I made a purchase on Aliexpress, ordered a watch. On November 11 I ordered a camera. Now I want to track where my camera is, but in my orders folder only a 3-year-old watch is displayed, and the camera is in the orders section. Although I paid for it. The account is the same.
Good day!
Thanks for your feedback. To resolve this issue, please contact the seller of the product or write to the "Support" of the Aliexpress website, they will be able to help you.
If you have any questions, be sure to write.
Sincerely,
LetyShops team
The Chinese are an arrogant people. Fool people as they want.
When ordering on Aliexpress, how lucky. In most cases, cashback is recorded clearly and instantly after paying for the order (for which I put 4 stars), but there are days when difficulties arise ... For me that day was November 11, 2017. I made several purchases among which were not cheap, for example mobile phone. But, for any of the orders that day, the cashback was not fixed as if I had not used the cashback service at all. The mail also did not have notification letters about new cashbacks. I wrote to the LetyShops support service, we are solving the problem.
No crediting for 3 orders !!! And so it is constantly.
Hello!
Thank you for your feedback. Unfortunately, sometimes cashback is lost. The reason is often a violation of the shopping algorithm, the use of third-party discounts, coupons. The most important rule for getting a cashback is to activate cashback through an extension or a direct transition from our website to the store's website.
If losses occur periodically, although everything was done correctly, there is a high probability that the reason is in the device. The fact is that some third-party extensions and even functions of antivirus programs can overwrite our affiliate link and take a reward for your order for themselves.
But we are always trying to help you find the reason for not accruing remuneration for orders. To do this, please create an appeal from your personal account, section "Help".
We will be happy to help. Have a good day!
Sincerely,
LetyShops team
Money is not credited, ((!!!
Hello!
Thank you for your feedback. We understand that you want cashback for orders to be credited to the balance as quickly as possible, but the store needs some time to check the information and make sure that orders will not be returned.
To speed up the process of calculating cashback, please do not forget to confirm receipt of orders in the personal account of the Aliexpress store.
If you have any questions, be sure to write. Have a nice day!
Sincerely,
LetyShops team
Hello! I also have a problem with activation like the previous review. I have already paid for 4 purchases through the service and nothing has been credited.
Hello!
Thank you for your feedback. On this issue, please write to us through the "Help" section. We will try to understand the situation that has arisen and help you.
If you have any questions or suggestions regarding the work of our service, please contact us. Have a good day!
Sincerely,
LetyShops team
I received an order, I liked everything.
Not credited.
Hello!
Thanks for your feedback. We are very sorry that you are faced with such a situation.
Please write to us through the "Help" section. Care managers will try to understand and help you resolve the issue.
We will be waiting for your request. Have a good day!
Sincerely,
LetyShops team
I re-ordered several times on Aliexpress - the money was not returned.
Hello Dmitry!
Thanks for your feedback. Usually, the order is displayed in your personal account within 24 hours from the date of registration. If the cashback was not displayed, it is likely that third-party extensions affected our affiliate link, or the order was not placed taking into account the rules for purchases with cashback: https://letyshops.ru/pravila
Please write to us through the "Help" section of your personal account. We will definitely try to figure it out and help you.
We will be waiting for your request. Have a good day!
Sincerely,
LetyShops team
I was deceived, and I can not contact the seller, the entrance was blocked.
Good day!
Thank you for your feedback. If you have not received the order and cannot contact the seller of the goods, write to the "Support" of the Aliexpress website, they will be able to tell you the reason for the long waiting time for the order and the blocking of your personal account.
If you have any questions about the work of our service, be sure to write, we will be happy. Have a nice day!
Sincerely,
LetyShops team