*list of the shops which do not provide cashback.
* Non-affiliated products are the products from the stores that are not participants of the AliExpress affiliate program. For any such product AliExpress credits only 1% of cashback regardless of the product category.
It may take up to 5 days for cashback for your order made on AliExpress to appear in your account with "Pending" status.
For several years now I have been regularly using the services of Aliexpress. I like. True, the goods arrive in different ways, when it is very fast, and sometimes it is delayed.
Everything happened very quickly and simply, there were no problems with the withdrawal of funds, it's a pity that I found out about you late, when with purchases on Aliexpress it is not clear what will happen next year, thanks!
Cashback is often not credited, especially for more expensive purchases! They start to hang up noodles that the algorithm is not followed (as if children are buying), viruses, etc. When excuses begin on their part, it's just ridiculous already! Either they hold people for fools, or they simply do not know how to work !!!
Hello Artyom!
Thank you for your feedback. Our users are the most valuable thing for our company and in no case we want to offend anyone. We understand how unpleasant it is when such a long-awaited cashback does not appear in your personal account.
Indeed, the reason for losing cashback often lies in the purchase algorithm, the device from which orders are made, and the store's features, which must be adhered to in order for the cashback to be successfully recorded.
Let's try together to find a reason and make sure that all your future cashbacks appear automatically and please you. To do this, please create an appeal to our Care Service through the "Help" section of your personal account.
We will analyze the situation and try to help you.
We are looking forward to your appeal.
Sincerely,
LetyShops team
Everything is as always on top! They worked well and helped to deal with cash from T Mall very quickly)) And in general, all my calls are executed in just an hour) Guys, keep it up! And with the upcoming New Year holidays)))
Cashbacks are not credited for the last orders. We have to "beg" through the "help" section. And then how lucky: if the manager turns out to be adequate, then you will receive a cashback bonus, and if the manager is a "dynamo", then you will not receive anything but standard replies.
Good day!
Thank you for your feedback. The process of fixing orders and calculating cashback is automatic according to data from stores with which we cooperate. For the successful accrual of cashback, it is very important to adhere to the rules for making purchases with cashback, as well as the conditions that are published on the page for transitions to partner stores, then there will be no problems with displaying orders.
If a user has difficulties in calculating remuneration for orders, we try to understand the reasons and, if possible, compensate for the loss of cashback from the company's own funds.
We strive to ensure that the questions of our users are resolved promptly, efficiently and in a positive way, therefore we allocate part of the budget to maintain customer service.
According to the data from your personal account, all requests to the Care Service were resolved in your favor.
If you have questions and suggestions about the work of our service, be sure to write.
Sincerely,
LetyShops team
For some reason, when I followed the link to Ali, and ordered a phone for myself, nothing was displayed in the "expected" ones, and so it is still not displayed .... Today I received a phone. Nothing is displayed ... super.
Hello, Tatyana!
Thanks for your feedback. We are very sorry that you are upset.
In order to resolve the issue of your order, please leave an appeal to our care service through the "Help" section. We will definitely try to help you in this situation.
We will be waiting for your request. Have a good day!
Sincerely,
LetyShops team
Cashback was credited INSTANTLY! Keep it up!