*list of the shops which do not provide cashback.
* Non-affiliated products are the products from the stores that are not participants of the AliExpress affiliate program. For any such product AliExpress credits only 1% of cashback regardless of the product category.
It may take up to 5 days for cashback for your order made on AliExpress to appear in your account with "Pending" status.
with the described method, go to ios - “download again even if the application is installed”, cashback is not charged.
Good day!
Thank you for your feedback. After you wrote a comment, we made another purchase in the Aliexpress store and the cashback was successfully recorded.
We have created an appeal from your account with clarifying questions that will help you understand the reason for non-accrual. Please respond to the appeal.
Sincerely,
LetyShops team
Again, the cashback was not credited. This is probably already 3 or 4 messages. I thought that everything was corrected.
Good day!
Thank you for your feedback. Dmitry, it is extremely important for us to help sort out the current situation, but we need your help. The care manager is looking forward to your open-ended reply.
Sincerely,
LetyShops team
I bought a premium. I made an order, and the cash back was credited not 30 percent, but 3.9. Purchase not from tmall.
Good day!
Thanks for the comment. The fact is that a Premium account gives cashback not 30% of the order amount, but increases the base rate by 30%.
The maximum possible cashback rate in the Aliexpress store is 3%, including Premium, you will be charged 3% + 0.9% (30% of 3) = 3.9%.
30% of the order amount, with all our desire, we cannot provide you, since we ourselves do not receive such remuneration from the stores.
Sincerely,
LetyShops team
I stopped going directly to the application, it only goes to the site.
Good day!
Thank you for your feedback. Indeed, there is a problem when switching to Aliexpress app for iOS devices. But, we have already found a way to place a purchase in the store's app and get cashback. Described in more detail here: https://help.letyshops.ru/hc/ru/articles/360000736765.
If you need help - write. Have a good day!
Sincerely,
LetyShops team
On 03/18/2018, an order was made in the amount of 12,000 rubles for aliexpress through Letyshops, but there are no charges for this order. The order has been received and confirmed.
Hello!
Thank you for your feedback.
The loss of cashback can be influenced by several factors, including: the work of third-party extensions in the browser, antivirus programs that block the transition from our service, visiting other sources while making a purchase, adjusting the price by the seller, or the lack of transition from our service.
For a detailed consideration of the situation, we have created an appeal to the care service on your behalf. You can get acquainted with it and give an answer in the "Help" - "My requests" section.
Sincerely,
LetyShops team
Cashback was not credited although I activated it.
Hello Artem!
Thank you for writing.
As a rule, cashback is displayed in your account throughout the day, for orders from the Tmall category - 15 days.
To understand the current situation and control the accrual of cashback, we have created an appeal on your behalf. You can reply to a request in the "Help" section, in the "My requests" tab.
We will wait for information from you.
Sincerely,
LetyShops team
Every time you have to beg for cashback. again there is nothing. 4 orders
Good afternoon, Alice!
Thanks for the comment. According to our information, you have no calls to the care service. We have previously contacted you to understand the reason for the loss of cashback and to help prevent them in the future, but, unfortunately, we did not receive an answer. Please provide information on lost orders, we will help you resolve the issue.
Sincerely,
LetyShops team
Hello! I placed the order on March 28 on Aliexpress, the cashback did not appear, everything was fine with the transition! Previously, there were no problems with enrollment
Good afternoon, Oksana!
Thank you for writing about the problem.
We have created an appeal on your behalf to help you with this situation. You can give an answer in the "Help" section of your personal account, in the "My requests" tab.
We will wait for information from you. Have a good day!
Sincerely,
LetyShops team
Buy a normal smartphone, then there will be no problems with redirection, everything is credited to me. All nishtyak, the second time I withdraw money.
Either they fixed the problem, or I found a solution, with a redirect to the application. On the alik's page, after the transition, there is a link on top to download the application, go to the app store, open the application through it. I made a purchase in this way, the cashback was credited.
Good afternoon, Veronica!
Thank you for sharing your buying experience with cashback. According to the algorithm you provided, we also issued a test purchase and cashback was credited to us. However, we cannot guarantee the accrual of cashback if you make purchases in this way.
Partners advised that the in-app migration issue will be resolved as soon as the store's app is updated. For now, we recommend placing orders from a mobile browser or computer.
Sincerely,
LetyShops team